Part Time Studio Host- East Cobb

Position Overview

As a Studio Host, your work is fundamental to Faced’s overall goal of giving clients an experience that leads them to return time after time. You are responsible for ensuring a welcoming, educational, efficient, and client-centric booking, check-in, and check-out process, as well as supporting the esthetics team and Studio Management with client follow-up and administrative assistance. Furthermore, you are responsible for enthusiastically educating clients about Faced’s services, memberships, and skincare products.

Primary Duties

• Learns and enthusiastically shares the FACED story, services, memberships, gift cards, and retail offerings with clients, leading to rebookings, membership and product sales
• Exemplifies hospitality
• Proactively looks for opportunities to exceed clients’ expectations
• Proactive outreach to book appointments
• Answers the studio phone and messaging system to schedule appointments, answer client questions, and provide general information
• Leads client check-in and check-out processes, including educating about the brand, products, and next steps
• Adds client notes to ensure clear communication across the team
• Follows up with clients to generate return visits and assist with scheduling, product needs, etc.

Studio Operations

• Fills available appointment slots by proactively contacting clients
• Packages store retail for client purchases
• Maintains cleanliness and orderliness of the studio
• Affords assistance with inventory management
• Affords assistance with studio reporting
• Affords assistance with laundry, trash, and other studio maintenance as needed

Job Qualifications

• 1+ years in customer service/hospitality/sales/business development
• Passion for skincare
• Client-first mentality
• Detail oriented
• Personable and professional demeanor
• Excellent written and verbal communication skills
• Ability to multi-task and maintain a calm demeanor
• Strong organizational skillset
• Team player
• Maintain client and studio confidentiality

Schedule

• Monday: 2pm-8pm
• Tuesday: Off
• Wednesday: Off
• Thursday: Off
• Friday: 2pm-8pm
• Saturday: 8am-5pm
• Sunday: Off