Part-time Student Services Assistant

About the Role

The Student Services Assistant provides support to both new and returning students at the College as part of the College's mission of access, retention, and completion. This role ensures a high level of customer service through support of the Student Services Resource Center, duties at the Student Services Welcome Desk, support of Enrollment Services Assistants, and providing support in the Testing Center. Service touchpoints include in person, phone, email, text, online, chat, Starfish, Zoom, and other self-service systems.

Responsibilities

Student Services / ESA/SSRC

• Provide Financial Aid assistance including how to apply, status of financial aid (loans, refunds, scholarships, grants)
• Process completed documents with attention to inclusiveness and accuracy
• Problem solve to identify and resolve inquiries
• Provide Enrollment Services assistance including add/drop/audit/withdrawal requests, course information, and college policies
• Process transcript requests
• Complete Enrollment forms including name/address changes and residency information
• Issue student IDs and parking permits
• Complete and maintain spreadsheets and other documents to ensure accuracy and completion of processes
• Perform cashiering functions associated with tuition payments, transcript requests, payment plans, account receivable obligations, and miscellaneous checks
• Resolve student A/R account issues
• Complete processing of cashier transactions including reconciling, check imaging, creating deposits, and verifying credit transactions daily
• Assist in other areas of Enrollment Services including the Welcome Desk, Switchboard, or outreach to students
• Perform other duties as assigned

Student Services Welcome Desk

• Welcome and check in new, returning, and prospective students
• Maintain Student Success Center NSE, drop-in advising, and advising appointment records
• Help students utilize the Student Services Resource Center
• Process change of majors
• Provide operational support to Student Success Center staff including Advisors, ESAs, Financial Aid staff, and other support services staff
• Organize and assist student workers and new employees with front desk procedures
• Assist with registration events
• Maintain office supplies and submit requests for additional supplies
• Send, receive, and distribute mail, emails, and telephone calls
• Monitor Student Success Center email and voicemail
• Maintain awareness of schedules for Student Success Center employees
• Monitor advising appointments and assist with rescheduling
• Provide basic answers to Student Services questions via Openscape phone software and direct calls to appropriate departments
• Use imaging system to link relevant documents to electronic student records
• Maintain procedural documentation, materials, and system access to effectively respond to inquiries
• Identify need for and schedule appointments with advisors and financial aid staff

Test Proctoring

• Assist Testing Center with coverage
• Provide support with placement testing, exemptions, and scheduling

Qualifications

Education and Experience

• High School diploma or GED with 3 years work-related experience required, OR
• Associate's degree with 1 to 2 years work-related experience preferred
• Proficiency in computer skills required
• Excellent written and oral communication skills required

Skills

• Customer service skills
• Problem-solving skills
• Ability to take initiative and work with minimal supervision
• Ability to multitask
• Attention to detail
• Ability to maintain confidentiality
• Ability to prioritize workload
• Ability to use discretion and judgment
• Ability to work within a team-oriented setting
• Specialized training in specific software or processes may be required

Schedule

• Monday through Friday, 8:00 AM to 1:00 PM
• Saturdays as needed
• 25 hours per week; during peak times may work up to 29 hours
• College-wide responsibilities requiring travel between all campuses and off-site locations
• Primary office location: Pottstown campus
• Flexible work option arrangement approved (may be ended at any time by the College based on performance or institutional needs)