Part Time Shuttle Driver

The Westin Waltham Boston is located only 15 miles from downtown Boston, providing easy access to Concord, Lexington, and Cambridge. We offer excellent benefits including free onsite parking, complimentary lunch or dinner meals, free uniform dry cleaning for hourly associates, monthly employee appreciation celebrations, family holiday gatherings, incentives for excellent customer service, and discounted hotel stay rates. Additionally, associates can enjoy complimentary access to our WestinWORKOUT Fitness Studio.

About the role

Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner.

Responsibilities

• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle.
• Move from door post to and from other areas throughout the hotel in response to customer needs.
• Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.
• Respond immediately to customer inquiries regarding hotel features, services, and assistance.
• Provide clear and understandable directions to hotel facilities and nearby attractions.
• Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
• Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.
• Lift luggage, packages, and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors, or other vehicles.
• Clearly communicate the features and services of the hotel facilities.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to ascertain information from luggage tags, claim checks, and to identify specific airline/customer pickup and drop-off points and street signs.
• Ability to grasp, lift, and/or carry or otherwise move packages, boxes, and luggage. Sufficient manual dexterity in one hand to load and unload luggage with or without reasonable accommodation.
• Ability to stand, walk, and/or sit and continuously perform essential job functions with or without reasonable accommodation.
• Perform tasks requiring bending, stooping, kneeling, climbing stairs, and walking distances throughout the property with or without reasonable accommodation.
• Excellent driving record as verified by Motor Vehicle Report.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, and the public.

Pay

Salary Range: $18.00 - $18.00 Hourly

Benefits

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick, and Holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, Spousal, and Child Life insurance.
• Short and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and Hotel Room Discount programs.