Part-Time Shipping and Retail Associate

People

Follows instructions of supervisor and assists other Team Members in performing limited store functions.

Service

• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.

Profit

• Maintains confidentiality of customer data and careful handling of documents, media, and packages.
• Aids in processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Cleans and stocks all retail Store printing and shipping equipment and supplies to provide optimal performance and availability.
• Takes preemptive action to prevent errors and waste.
• Fulfills FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures.

Self-Management

• Performs multiple tasks at the same time.
• Looks for opportunities to improve knowledge and skills within the retail Store.
• Adheres to all FedEx Office standards, as outlined in the Team Member Handbook.

Minimum Qualifications And Requirements

• High school diploma or equivalent education.
• Excellent verbal and written communication skills.

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability, on a consistent basis, to move and lift 50 pounds.
• Ability, on a consistent basis, to bend/twist at the waist and knees.
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction.
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure.
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time.
• Ability, on a consistent basis, to work with minimal supervision.
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position.

Preferred Qualifications

• Ability to work independently.
• Ability to multitask.
• Ability to work in a fast-paced environment.
• Ability to handle stress.
• Ability to work with diverse populations.

Quality Driven Management

• Suggests areas for improvement in internal processes along with possible solutions.
• Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
• Applies Quality concepts presented at training during daily activities.
• Supports FedEx Office Quality initiatives.

Benefits

Benefits Information FedEx Office benefits are based on position, average hours, length of service, and plan/program requirements. Below is a general description of benefits eligibility and timing for U.S. regular. Full-time employees are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA) on date of hire. Part-time employees who have completed 91 days of employment and worked a minimum average of 17 hours per week, are eligible to enroll in medical, dental, and/or vision coverage and participate in Flexible Spending Accounts (FSA).

Pay

Pay Range: $22.10 - $29.85/hr

Additional Details

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.