Part-Time Shift Leader

About the role

The Shift Leader plays a key role in assisting the Store Manager with daily store operations, training associates, and ensuring exceptional customer service. This role contributes to achieving business KPIs, upholding store standards, and assisting with various operational tasks, including cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing.

Responsibilities

• Train and develop sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Requirements

• Strong leadership, interpersonal, and conflict-resolution skills.
• Ability to multitask and maintain composure in a fast-paced environment.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader, preferably in the retail industry.

Skills

• Customer service orientation.
• Team leadership.
• Operational proficiency.

Pay

USD $16.00 - USD $18.50 /Hr.

Schedule

Shift work schedule based on store needs.