Part-time Service & Route Coordinator

At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians.

Pay

$16.00–18.00/hour depending on experience

Schedule

This is a part-time position averaging approximately 32 hours per week, with six-hour shifts.

• Monday: Required – 6-hour shift between 10:00 AM and 5:00 PM
• Tuesday, Wednesday & Thursday: Flexible – Employee will work two of these three days, with one weekday off based on their preferred schedule. Shifts will be six hours between 10:00 AM and 5:00 PM.
• Friday: Required – 6-hour shift between 10:00 AM and 5:00 PM
• Saturday: Required – 8:00 AM to 2:00 PM

Monday, Friday, and Saturday availability is required. The employee may select Tuesday, Wednesday, or Thursday as their regular day off, allowing for flexibility based on their schedule.

Benefits

• Medical, Dental and Vision insurance
• 401(K) retirement plans
• Exclusive Culligan Product Discounts
• Paid Time Off (PTO)

Responsibilities

• Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments
• Provide in-person customer support and assist with service-related questions
• Optimize service schedules and assign routes to ensure efficiency for field technicians
• Set up and maintain customer accounts
• Track service completion and collaborate with field teams to resolve scheduling conflicts
• Process invoices, work orders, and discounts to ensure accuracy and compliance
• Support field teams with real-time coordination and communication
• Monitor daily call volumes and propose process improvements

Requirements

• 1+ years of customer service experience, route coordination or operations (preferred)
• High school diploma or GED, Associate's degree (preferred)
• Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
• Strong communication and organizational skills
• Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment

Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries. The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives.