Part-Time Server- Carpenter Hall

About the Role

A server at Carpenter Hotel will exceed guest expectations by taking orders and serving food and beverages, while maintaining excellent communication and conflict resolution skills. This role requires a thorough understanding of Bunkhouse policies and a commitment to upholding the company’s culture, values, and reputation. All employees are expected to greet guests warmly and ensure each feels valued.

About the Organization

Opened in fall 2018, Carpenter Hotel is a South Austin retreat nestled in an old pecan grove near Zilker Park. The hotel features 93 rooms with private terraces, a pool with a community deck, and the Q Hut pavilion. Guests can enjoy fare from the all-day Coffee Bar or dine at Carpenters Hall, the on-site restaurant with patio and indoor seating. The location offers easy access to Lady Bird Lake, downtown Austin, and local attractions.

Responsibilities

• Adhere to all operational standards, policies, and procedures as outlined in training materials and verbal instructions.
• Escort customers to tables, present menus, and answer questions about menu items, including ingredients and preparation methods.
• Describe and recommend wines, check IDs for alcohol service, and explain daily specials.
• Take and transmit food and beverage orders accurately, either manually or via computer systems.
• Serve food and beverages, prepare specialty dishes, and ensure guests’ special needs (e.g., dietary restrictions, splitting dishes) are met.
• Garnish and decorate dishes, assist with food running, and monitor order times to inform guests of delays.
• Suggest desserts or coffee at the end of meals and prepare itemized checks for payment.
• Clear and clean tables, reset them for new guests, and restock service areas with supplies (e.g., linens, tableware, condiments).
• Perform food and beverage preparation duties, such as brewing coffee, chilling wine, portioning desserts, and preparing salads or appetizers.
• Pour wine and ensure open communication with all departments and management to meet hotel needs.
• Maintain cleanliness, safety, and equipment in the work area, adhering to OSHA requirements and emergency procedures.
• Attend meetings and perform additional tasks as needed to support fluctuating operational demands.

Qualifications

• High School diploma or GED.
• Six months of related experience in hospitality or the service industry.
• TABC and ServeSafe certification required.
• Ability to speak, read, and write in the primary language(s) of the workplace.
• Proficiency in writing reports, correspondence, and basic math (addition, subtraction, multiplication, division).
• Familiarity with computer programs, including Property Management Systems and Point of Sale systems.

Benefits

• Medical, dental, and vision coverage.
• 401K with company match.
• Free room nights and discounted or Friends & Family room rates.
• Generous paid time off.
• Wellbeing initiatives, including complimentary Headspace subscription.
• Discounts at retailers such as Apple, AT&T, Verizon, and more.