Jobs · Customer Service · North Carolina

Part-time Server

Kimpton Hotels & Restaurants · Charlotte, NC · 2 days ago
Customer ServicePart-time

About the Role

Provide guests with quality customer service by demonstrating excellent knowledge of all menu items. Serve food and beverages to guests in a punctual, courteous, efficient and accurate manner. You'll act as an advocate for the restaurant, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.

Responsibilities

  • Provide support and assistance when possible to your team while keeping all areas clean, dry and safe for your coworkers.
  • Greet and welcome our guests and promptly attend to tables.
  • Receive and take guest orders, process in POS system quickly and accurately.
  • Prepare and serve meal accompaniments to guests.
  • Learn and maintain product knowledge of the food, wine, and beverage menu(s), as well as general restaurant knowledge.
  • Ensure that guests have an enjoyable and memorable experience, if there are any complaints relay them to management.
  • Perform sidework.
  • Open bottled wine for guests (wine service).
  • Perform setup and breakdown of various stations (i.e. deli, dessert, coffee, espresso).
  • Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
  • Attend all company and restaurant required trainings and meetings.
  • Maintain constant communication with support staff and management.
  • We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job post, as we all do.

Qualifications

  • 1 year of experience in a similar or supportive role is preferred.
  • Food Handler and Alcohol Awareness Certifications (if applicable).
  • Able to prioritize multiple tasks in a dynamic environment.
  • Able to learn, retain, and present product, menu, and allergy information to guests.
  • Knowledge of or ability to learn the restaurant POS system is required.
  • Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
  • Excellent communication and presentation skills.
  • Passion for crafting and personalizing guest experiences.
  • Highly motivated and flexible with the ability to take initiative.
  • Flexible schedule, able to work evenings, weekends, and holidays when needed.

Pay

The hourly pay for this role is $2.13.

Benefits

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

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