Part-Time Security Officer, Galleries

About the role

The Museum of Fine Arts, Houston is seeking a dependable protection professional with customer service skills and a strong sense of integrity to fill the role of Gallery Attendant. The Gallery Attendant plays a critical role in protecting works on display, maintaining order, reducing injury, assisting visitors, and reducing property loss at the Museum.

Responsibilities

• Performs patrols of assigned galleries, creating a welcoming and informative experience for all guests
• Maintain an awareness for theft, vandalism, and disruptive behavior
• Watches for and reports to assigned Security Manager any irregularities such as damage to art objects, unkept areas requiring the attention of housekeeping, fire hazards, environmental hazards, and unsecured security exposures
• Interacts with visitors to give directions, information, and provide general assistance
• Inspects works on view and display cases in assigned area at beginning and end of each rotation
• Reports suspicious activity to assigned Security Manager as necessary
• Communicates Museum policies regarding the safety of the collection and ensures staff and visitors adhere to established protocols to safeguard the collection from damage
• Assists with emergency situations such as medical and evacuations
• May be asked to serve as a member of the museum emergency response team
• Will be asked to respond to alarms in display cases quickly and handle them efficiently
• Escort visitors and contractors throughout the building when directed
• May be asked to secure galleries and museum premises when closing
• Must ensure all patrons have exited
• Assures visitor compliance with all Museum gallery and campus regulations
• Assists with other Museum activities as assigned

Skills, Knowledge, And Abilities

• Strong customer service mindset with ability to interact with the public to analyze situations and anticipate needs of visitors
• Must be tactful and polite in dealing with the public
• Must be proficient in English, both written and verbal communications skills
• Present a neat and tidy appearance at all times in accordance with established security department guidelines
• Must be observant in order to detect and report unusual behavior or circumstances
• Must be alert and able to respond quickly in an emergency
• Ability to obtain and maintain First Responder, CPR and other related certifications on a yearly basis
• Be physically able to administer First Aid and CPR including carrying first aid equipment and assisting with lifting and moving victims if required
• Flexibility to work various shifts and to work special events going past shifts schedule

Education And Qualifications

• Excellent interpersonal and public relations skills with a friendly, personable manner
• Pleasant and engaging communication style and skills
• A neat, clean appearance
• High school diploma or equivalent
• Previous customer service or security experience highly preferred
• Must have in good standing or be qualified to obtain - level 2 Non-Commissioned Security Guard license with Texas Department of Public Safety
• Security personnel must pass a national criminal background check in order to maintain non-commission status through the Texas Commission on Private Security
• All applicants are required to have a valid state issued ID or driver license in order to complete the application process
• Ability to remain alert and observant over a long period of time
• Bilingual is a plus

Working Conditions And Physical Demands

With or without reasonable accommodation, the individual selected must have the capacity to perform effectively all essential functions. In addition to the other demands mentioned, the demands of the job may or will also include: Ability to stand and walk for long periods including using stairs, must have accurate vision (22/20 or 20/40 with corrective lens acceptable), ability to distinguish standard colors, ability to hear normal conversation at a distance of 15 feet, duties require standing for long periods of time and/or walking distances and climbing stairs throughout the work shift, working conditions may be indoors or outside, depending on assignment. When working outside, inclement weather may also be a working condition.

Benefits

• Medical, Vision and Dental Insurance
• Life and Long-Term Disability Insurance
• MFAH Retirement Savings Plan (403b)
• Flexible Spending Plans
• Paid Time Off
• Reserve Time Off
• Holiday Pay
• Museum Membership and Discounts

Pay

$16.50/hr.

Schedule

Saturdays: 8 AM – 4 PM, Sundays: 10 AM – 4PM, overtime available.