Part Time Sales Team Leader - HEB - Marble Falls, TX

Job Summary

Aids in-store supervision including directing personnel. Provides effective leadership to all associates. Demonstrates the highest level of customer service in all areas.

About the Role

Functions as a front-line member of the Retail Store Leadership Team at the HEB location in Marble Falls, TX. Resolves guest issues effectively. Keeps supervisor informed of product, guest, and/or personnel issues. Monitors and approves guest returns in accordance with retail policies. Monitors associates' guest service levels; provides feedback as needed. Utilizes GUESTS program when interacting with guests on sales floor or phone and when handling guest-owned jewelry.

Responsibilities

• Prepares and reviews supply orders from the JAC warehouse, prepares orders for other items through applicable purchasing channels.
• Performs leadership responsibilities for store opening and closing duties.
• Provides leadership and training to associates in all areas of responsibility with emphasis on guest service and sales.
• Captures and reviews regular associate training and/or seasonal associate training.
• Delegates assignments to associates.
• Assists in the annual inventory process; ensures the process is conducted in compliance with established processes and guidelines.
• Assists in inventory cycle counting, inventory adjustments, shipping and receiving of merchandise, while following company procedures.
• Notifies the appropriate retail and corporate when inventory issues are discovered.
• Participates and assists in conducting regularly scheduled store meetings.
• Implements plans to effectively participate in company special events and/or promotions.
• Develops and conducts team-building activities.
• Maintains awareness of product trends and changes in retail and communicates to District Manager.
• Operates all service equipment including, but not limited to, polish motor, handheld polisher, PUK weld equipment, pin finisher unit, ultra-sonic unit, small tools and related chemicals to complete in-store services.
• Trains staff to operate all service area equipment and small tools.
• Maintains product care services meeting/exceeding operational standards.
• Stages, sets up, maintains and replaces display items using the visual merchandising guide parameters.
• Maintains company standards for overall store presentation.
• Processes employee purchases in the absence of Store Manager or Assistant Manager.
• Ensures company security procedures are used to protect assets.
• Reviews/creates employee schedules in the absence of Store Manager or Assistant Manager.
• Approves store schedules ensuring schedule follows operational and budgetary guidelines, and ensures customer service levels are met; if needed.
• Demonstrates strong written and verbal communication skills; a strong attention to detail and a high degree of organizational skills.
• Maintains strong commitment to effective customer service delivery, integrity, and teamwork.

Requirements

• High school degree or equivalent with a minimum 1-year retail or customer service experience is preferred or equivalent education/experience.
• Previous supervisory experience is preferred.

Qualifications

• The ability to competently perform all the essential duties of the position, with or without reasonable accommodation.
• A strong commitment to effective customer service delivery.
• An integrity to uphold company policies.
• The ability to work productively as a member of a team or work group.

Skills

• Strong written and verbal communication skills.
• A strong attention to detail.
• A high degree of organizational skills.
• The ability to multitask in a fast-paced environment.
• Observation of all safety regulations.
• Adherence to all company policies including attendance guidelines, freedom from harassment, and all electronic communication guidelines.

Benefits

• Flexible schedule.
• Health insurance.
• Paid time off.
• Professional development opportunities.

Pay

Competitive salary based on experience.

Schedule

Variable schedule to accommodate store operations.