Part-Time, Retail Supervisor

Description A storied sports franchise…a world class arena…the best fans… AND YOU Original – Authentic – Vibrant – Attainable Our Game Plan The New York Islanders Hockey Club is one of the most iconic franchises in professional sports, with a deeply passionate and loyal fan base that is second to none. Built on a Dynasty in the 1980’s with four straight Stanley Cup Championships and 19 consecutive playoff series wins, our history has defined a legacy that remains untouched in professional sports. That legacy inspires us to leave our mark in the sports, entertainment, and cultural landscape. In 2021, the New York Islanders moved to our new permanent home, UBS Arena. This state-of-the-art venue, which was built for hockey and made for music, is nestled within the historic Belmont Park – a storied landmark of New York. UBS Arena features best in class facilities and amenities, including premium suites, clubs, and lounges that offer boutique hospitality to elevate the guest experience. UBS Arena is part of a larger redevelopment project at Belmont Park, which aims to transform the area into a vibrant entertainment destination with the opening of Belmont Park Village in 2024 and the new Belmont Park Racetrack in 2026. How To Make The Team We are hiring a Part-Time, Retail Supervisor. If you have a passion for retail leadership within the sports & entertainment industry and enjoy motivating a team while creating a memorable shopping experience for our fans, we want to get to know you. The Retail Supervisor acts as a shift leader on the sales floor, guiding our Retail Brand Ambassadors and ensuring every guest has an exceptional experience shopping the Islanders and UBS Arena team stores. You will report to the Assistant Manager, Pro Shops and serve as a key point of contact on the sales floor during home games and events, balancing hands-on selling with oversight of daily store operations, inventory accuracy, and team performance. Show Us You Can Supervise and support Retail Brand Ambassadors on the sales floor during shifts, providing guidance, coaching, and clear directionOpen and close retail store locations, including handling bank deposits, store keys, and point-of-sale reconciliationMonitor the retail sales floor and cash wrap areas to ensure customers receive an exceptional fan experience, the store presentation is clean and organized, and safety standards are maintainedPromote our brand and product in a positive and enthusiastic manner, engaging guests to create a unique and individualized shopping experienceAssist in training and onboarding new Retail Brand AmbassadorsReceive shipments from vendors and verify the accuracy of package contentsAssist in conducting cycle counts and physical inventoryHelp maintain accurate merchandise inventory and communicate low-stock items to the Assistant ManagerSupport the Assistant Manager with staff scheduling and shift coverageFulfill and process interdepartmental orders and transfers as neededAct as manager-on-duty in the absence of the Assistant Manager, escalating issues as appropriateSupport and collaborate with Sponsorship, Ticketing, Premium, Marketing, Game Presentation, Hockey Operations, and other departments as required Your Training & Talent High school diploma or equivalent required; some college coursework a plus1-2 years of experience in a retail environmentPrior experience leading, training, or mentoring others preferredExcellent interpersonal, communication, and customer service skillsStrong organizational and time management skillsAbility to handle multiple priorities and adapt to shifting priorities in a fast-changing environmentComfortable making decisions independently and resolving issues on the sales floorExperience & proficiency with Retail POS and inventory management systems a plusFlexible schedule with the ability to work nights, weekends, holidays, and events; must have availability to work 80% of scheduled events monthlyPrevious experience in retail at a sports or entertainment venue a plusAbility to walk, stand and sit for long periods of timeAbility to lift and/or move up to 25 pounds Where You’ll Go Work home games and events at the Islanders team stores at UBS Arena What Skills You’ll Use Flexibility: Switch gears on a moment’s notice and adapt to shifting prioritiesMotivation: Leverage your personal skills to drive results and influence successAutonomy: Manage your time, work independently, and prioritize tasksCollaboration: Liaise with cross-functional internal teams and establish positive relationships Creativity: Think outside the box, bringing innovative ideas to the tableAccountability: Take ownership of your workConflict Resolution: Show off your problem solving and decision-making skills What’s In It For You Expanding your experience with an iconic NHL® franchise in our quest for a 5th Stanley CupExperience and growth in the sports and entertainment industry The Fine Print The New York Islanders are an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.