Part Time Retail Sales Associate

About Snow Peak

Snow Peak People are both outdoor enthusiasts and passionate creatives. They believe in their talents and capabilities, are thoughtful in their approach, and have a deep appreciation for their work and the world around them. Snow Peak People don’t shy away from growth or new challenges; they’re team players who prioritize connection and communication—and they’re serious about play.

At Snow Peak, we create products and experiences that inspire people to reconnect with nature and with each other. We believe time outside isn’t just a pastime—it’s essential. Our team is driven by curiosity, collaboration, and a shared commitment to craftsmanship, adventure, and discovery.

This position might be a good fit for you if you…

• Share a passion for the outdoors and recognize the role it plays in enriching people’s lives.
• Express curiosity and creativity by taking initiative and being resourceful.
• Understand your effect—how your contributions shape the team, the customer experience, and the Snow Peak community.
• Make a memorable impact by being approachable, respectful, responsible, and joyful.
• Value all people for their skills, experience, and unique perspectives.

Purpose

The Retail Associate provides our customers with a unique, customer-first shopping experience. This position is a brand ambassador, responsible for generating sales by proactively engaging and connecting with our customers.

Responsibilities

Retail Sales

• Create an elevated, upbeat, welcoming experience for customers.
• Drive and increase sales by connecting with customers and asking open-ended questions to assess needs and make relevant merchandise suggestions.
• Speak with knowledge and confidence to customers about materials, styles, fit, fabrics, price, and trends in the outdoor and fashion industry.
• Strengthen our brand presence by encouraging customers to engage with social networking sites and email lists.
• Educate customers on brand history, products, offers, promotions, and events.
• Process customer transactions efficiently with excellent point-of-sale/cash-handling accuracy.
• Answer questions via phone or email, including notifying customers promptly regarding restocked product and special orders.

Support day-to-day operations

• Maintain the cleanliness and organization of the sales floor, fitting rooms, window displays, cash-wrap areas, and back of house.
• Execute operational processes effectively and efficiently including: shipment processing, back stock replenishment, inventory counts, loss prevention.
• Communicate with internal teams and upper management, relaying special order requests, customer concerns, product issues, or sales/event opportunities to the proper team member.
• Ensure that health, safety, and security rules are followed.
• Perform other related duties and projects as assigned.

Requirements

Education

• High School Degree

Experience

• Previous experience in retail with cash handling

Skills

• Excellent customer service
• Excellent verbal and written communication skills
• Ability to learn new computer programs and software

Abilities

• Reliable and professional
• Friendly and engaging
• Communicate effectively with all types of customers and employees

Physical Effort

• Prolonged periods standing
• Must be able to lift 50 pounds at times

Pay

$21-$23/hr

Benefits

All employees enjoy:

• Paid time off for qualifying sick leave
• Wilderness first aid certification
• Annual company retreat and/or camping trip
• Public transportation assistance
• Bike commuting allowance
• Employee Assistance Program (EAP)
• Snow Peak gear package
• Access to third-party outdoor gear discounts
• Generous discounts on Snow Peak gear and apparel

Regular full-time employees are also eligible for:

• Medical coverage with vision and alternative care
• Comprehensive dental
• Employer match to retirement contributions
• Short and long-term disability insurance
• Life and AD&D insurance
• Paid vacation and holidays
• Paid family and medical leave