Part-Time Retail Embroidery Associate

About the role

FIGS is seeking a skilled Part-Time Embroidery Retail Associate (Suture Specialist) to manage the embroidery operations at our Upper East Side Community Hub. This role involves handling in-Hub embroidery orders, maintaining and cleaning machines, and ensuring the quality of finished garments. The ideal candidate can work independently, manage multiple projects within deadlines, and possess a solid understanding of various embroidery machines. This position reports directly to the Lead Embroidery Machine Operator and Store General Manager.

Responsibilities

• Embroidery Operations: Read, interpret, and complete embroidery orders accurately.
• Set up embroidery machines (design loading, thread selection, hooping, trimming, packaging).
• Track and communicate order status with the retail team.
• Inspect merchandise against order specs; perform adjustments or repairs as needed.
• Steam and prepare garments for customers.
• Workflow & Scheduling: Oversee embroidery workflow by prioritizing and assigning jobs to ensure orders are completed accurately and on time.
• Quality Assurance: Establish and monitor embroidery quality standards, ensuring consistency across all products and catching issues before they reach customers.
• Training & Development: Train, mentor, and evaluate embroidery team members on machine operations, safety, and customer service, fostering a culture of skill development and accountability.
• Safety & Compliance: Ensure compliance with all safety protocols related to machine operation and embroidery production.
• Cross-Functional Collaboration: Partner with store leadership and HQ teams (VM, product, supply chain) to share embroidery trends, machine performance, and customer feedback.
• Maintenance & Organization: Perform minor machine repairs, cleaning, and oiling to ensure optimal operation; coordinate preventative maintenance and third-party servicing as needed; keep the work area clean and organized; manage embroidery supplies, storage, and assist with inventory checks.
• Team & Store Support: Assist store leadership with non-embroidery tasks, including sales, and operations.

Qualifications

• Flexible schedule, with availability to work weekends
• Strong organizational and time management skills; ability to manage multiple embroidery orders simultaneously.
• Experience operating and troubleshooting embroidery machines (Barudan experience a plus).
• Experience with single-head embroidery machines.
• Technical proficiency in embroidery software (Wilcom, Pulse, or equivalent).
• Proficiency with computer software for editing designs.
• Familiarity with preventative maintenance programs and ability to coordinate third-party servicing.
• Strong problem-solving skills; able to troubleshoot both machine and workflow issues under tight deadlines.
• Bilingual skills are beneficial but not required.
• Positive attitude
• Proven work ethic and integrity
• Ability to respond to short term deadlines
• Detail and quality oriented
• Desire to excel and grow with FIGS

Pay

This role's hourly rate is between $18/hr and $20/hr. Actual hourly rate is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience.

Schedule

Flexible schedule with weekend availability required; must be available to work “Black Friday” (the day after US Thanksgiving) through the end of the holiday season, as defined annually.