Part-Time Players Club Rep.

About the role

Location: Richmond, VA 23225 (Rosie’s Gaming Emporium – Richmond). The Players Services Representative performs all transactions presented, serves as the primary guest contact, and acts as the key data‑entry clerk for the Players Card database.

Responsibilities

• Perform verifications on loose and bundled money, coin transactions, and check cashing.
• Process jackpots, cash checks, and redeem valid gaming vouchers for cash.
• Work as a Player Services Representative, Mutuel Teller, and/or Count Room Attendant as needed.
• Safeguard company assets and adhere to all player‑services policies and procedures, including Internal Control Policies, state regulations, the Bank Securities Act, Title 31 Rules, and the company’s Responsible Gaming Plan.
• Maintain accountability for all funds entrusted during an assigned shift.
• Balance all money transactions and related paperwork.
• Handle guest financial transactions.
• Monitor for fraud, forged or counterfeit currency, and counterfeit vouchers.
• Prepare reconciliation reports for funds under responsibility.
• Ensure the cash inventory is always well secured.
• Identify and gather information on valuable guests through observation, analysis, personal contact, and service.
• Execute guest loyalty, relationship, and direct‑marketing programs; respond to guest requirements.
• Accurately and efficiently perform data‑entry tasks associated with Players Club memberships.
• Record and report database information to management; assist in updating database files as needed.
• Maintain thorough knowledge of special events, promotions, advertising campaigns, and community events.
• Possess knowledge of the player‑tracking system software.
• Follow all standard operating procedures and cash‑handling procedures.
• Issue food coupons, up to the authorized limit, to guests.
• Resolve problems within the position’s scope of authority and recommend actions for issues beyond that scope to a supervisor.

Requirements

• Excellent verbal and written communication skills.
• Proficiency with computers, including Microsoft Office (preferred).
• Professional demeanor and ability to communicate well with the public.
• Knowledge of cash‑handling procedures.
• Knowledge of gaming regulations, compliance requirements, and best practices.
• High school diploma or equivalent required.
• Minimum of three months cash‑handling experience preferred; a combination of education and experience may be considered.
• Must obtain and maintain a valid Virginia Racing Commission License.

Physical Requirements & Working Conditions

• Required to stand and walk for extended periods; may sit or stand frequently; use hands to handle objects; reach with arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• May be required to lift and/or move up to 50 pounds.
• May be required to work long hours, including nights, weekends, and holidays.
• Noise level is usually moderate to loud; environment may vary with crowds, noise, and flashing lights depending on the assigned station and guest volume.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pay

$15.00 per hour plus tips.