Part-Time PBX Operator

About the Role

Support a global hospitality brand's Butler Service Desk by managing high-volume inbound and outbound calls, routing guests to appropriate services, and responding to butler and VIP requests with professionalism.

Responsibilities

• Route guests to appropriate services and respond to butler and VIP requests
• Log requests in hotel systems and coordinate with housekeeping, food & beverage, and front office teams
• Follow up to ensure timely resolution of guest requests
• Maintain service standards and ensure guest privacy
• Contribute to a respectful team environment

Qualifications & Skills

• Excellent communication skills
• Ability to work efficiently in a fast-paced environment
• Strong customer service orientation
• Commitment to guest privacy and service standards
• Support for long-term career growth within the organization