Part-Time Patient Representative (Front Desk)- Reserved Staffing- 24 hours weekly (47951)

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission-driven team committed to providing exceptional patient care and a collaborative clinical environment.

About the role

CEENTA is seeking a friendly, professional, and detail-driven Patient Representative (Front Desk) to provide exceptional customer service and administrative support to our busy clinical offices. You will guide patients through the check-in and check-out process, manage appointment scheduling, verify insurance, and support clinic flow while upholding CEENTA’s standards of compassionate patient care.

Responsibilities

• Welcome and check in patients; ensure efficient and courteous patient flow.
• Verify and enter patient demographics and insurance information in the EHR.
• Schedule, reschedule, and cancel appointments.
• Operate a multi-line phone system; monitor and return messages promptly.
• Process check-out, collect co-pays and balances, and help patients understand statements and payment plans.
• Assist patients with kiosk usage and resolve appointment report errors.
• Maintain work queues and index documents into the EHR.
• Keep lobby and patient areas clean and organized.
• Support clinical teams by sending messages, scanning documents, organizing mail, and other administrative needs.
• Demonstrate professionalism, confidentiality, and adherence to CEENTA policies.

A Typical Day

You’ll greet patients with a welcoming smile, complete check-in processes, verify insurance, schedule visits, collect payments, respond to calls and messages, and assist with administrative needs such as scanning, document indexing, and distributing incoming communication. You play a central role in keeping the clinic running smoothly and ensuring every patient feels cared for.

Schedule

Onsite, Monday–Friday, 8:00 AM–5:00 PM; occasional opening or closing rotation pending provider’s schedule.

Requirements

• High school diploma or equivalent, required.
• Associate degree or higher preferred.
• A minimum of 3 years of prior experience in customer service or a patient-facing medical office role, highly preferred.
• Strong communication skills—professional, clear, and courteous.
• Proficiency with EMR systems, Microsoft Office, and office equipment.
• Ability to multitask in a fast-paced environment while maintaining accuracy and a positive attitude.
• Ability to handle confidential information with professionalism.
• Travel between offices/clinics in the Greater Charlotte area as needed.