Part Time Patient Registration Customer Service Representative

About the role

R1 is the leading provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine the deep expertise of a global workforce of revenue‑cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As a Patient Access Representative you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This frontline healthcare customer service role directly impacts patient experience, hospital operations, and revenue‑cycle success.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check‑in process, working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast‑paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays, and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Requirements

• Exceptional customer service experience, communication and interpersonal skills
• Strong composure and professionalism in a fast‑paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

Pay

For this US‑based position, the base pay range is $16.61 – $22.95 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

Schedule

Location: Ascension St. Elizabeth Hospital. Schedule: PRN, Part Time as needed, 48+ hours per month, 24 hours on call.

Benefits

• Experience in healthcare administration & patient access
• Exposure to revenue cycle, insurance processes, and hospital operations
• Opportunity for growth within R1
• Team environment focused on innovation, collaboration, and patient experience
• Meaningful work supporting patients during urgent and emotional moments
• Make a real difference: patients lean on you for support and reassurance
• Learn healthcare from the ground up: from insurance basics to hospital workflows
• Fast‑paced, never boring: move between systems, phone calls, and in‑person interactions
• Supportive team environment: invested in your professional journey
• Competitive benefits package