Part-time Patient Customer Service Representative

About the role

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

As our Customer Service Representative in Patient Registration, you’ll help patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust by collecting information accurately and quickly while listening with compassion — not just to hear information, but to address fears, concerns, and questions. No previous healthcare experience is required; we’ll teach you everything you need to know, making this a perfect starting point to launch your healthcare career. Since this is a hospital/lab environment, you must be prepared to see illness and injuries. You must be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Responsibilities

• Work on computers and answer phones to intake information in a busy environment, operating across multiple screens and programs while typing as quickly as patients speak.
• Collect patient and insurance details that must be input correctly between physician and nurse check-ins, adapting to variation in health plans and coverage through training.
• Work around clinicians interrupting the registration process for emergent clinical care.
• Help people who may be very ill or worried — listen carefully, ask follow-up questions, and build rapport in real time to ease anxiety.
• Operate in a fast-paced environment, often on your feet assisting patients to complete registration; expect the unexpected as the people you interact with are unpredictable.
• Collaborate with a supportive team that cares about your progress toward career goals; this role is the first step in a healthcare career at R1 RCM Inc.

Requirements

• High School Diploma or GED
• Excellent customer service experience

Preferred Skills

• Medical experience

Pay

Base pay range: $14.50 – $18.99 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

Schedule & Location

Location: Ascension St. John Owasso. Shift: Part Time, PRN as needed.