Part Time Patient Customer Service Representative
About the role
R1 is a technology-driven company that provides solutions to improve the patient experience and financial performance of healthcare providers. The Customer Service Representative role involves helping patients check into the hospital, managing their registration process, and providing support throughout their stay.
Responsibilities
- Answer phones and computers to intake patient information during registration.
- Collect and input patient and insurance information accurately and quickly.
- Work across multiple screens and programs to manage the registration process.
- Build trust and rapport with patients by listening and addressing their concerns.
- Handle fast-paced, sometimes stressful situations while maintaining professionalism.
- Collaborate with clinicians and assist with emergency clinical care when necessary.
Requirements
- High School Diploma or GED.
- Excellent customer service experience preferred.
- Medical experience preferred.
- Up to date on all vaccinations, pass a drug test, and background check.
Qualifications
No previous experience in healthcare is required. Training will be provided.
Skills
- Confidence in multitasking.
- Quick learning ability with technology.
- Ability to type and answer phones efficiently.
- Comfortable working in a fast-paced, sometimes stressful environment.
- Ability to handle emergencies and provide compassionate care.
Benefits
The healthcare system at R1 RCM Inc. is committed to continuous learning and professional growth. The company offers a competitive benefits package, including opportunities for advancement and community involvement.
Pay
The base pay range for this position is $16.00 - $21.10 per hour, with individual pay determined by role, level, location, job-related skills, experience, and relevant education or training.
Schedule
This is a part-time, PRN (as needed/on-call) position.