Part time Patient Customer Service Representative

Location: Ascension St. John Medical Center · Part Time, PRN as needed

About the Role

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

As our Customer Service Representative, you’ll work to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion — not just to hear information, but to address their fears, concerns, and questions. To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Responsibilities

• Working on computers and answering phones to intake information in a busy environment; working across multiple screens collecting details that must be input correctly between physician and nurse check-ins.
• Comfortable working across multiple programs and typing as quickly as patients can talk.
• Working around clinicians interrupting the registration process for emergent clinical care.
• Helping people who may be very ill or worried; listening carefully to ease anxiety, asking follow-up questions, and building rapport in real time.
• Fast-paced work environment, often on your feet assisting patients complete their registration.
• Collecting patient and insurance information with knowledge of variation in health plans and coverage gained through training.
• Working quickly and expecting the unexpected — this is not a casual desk job.
• Collaborating with a team you can rely on; receiving support for progress toward career goals.

Requirements

• High School Diploma or GED
• Excellent customer service experience

Preferred Qualifications

• Medical experience

Pay

Base pay range: $16.00 – $21.10 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.