Part Time Party & Event Host

About the role

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress-free, fun, and engaging experience for guests.

Responsibilities

• Event Coordination
  • Plan and coordinate multiple events at once including children's birthday parties and other craft classes or events
  • Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity
  • Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
  • Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
  • Communicate events with clients and store team members
  • Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
  • Adjust plans and events based on client's feedback and needs
  • Create backup or emergency plans to be executed as needed
  • Ensure client satisfaction for scheduled events
  • Uphold the company's cleanliness and safety standards. Set up, break down, and clean before and after each event
• Customer Experience
  • Help customers shop, locate products, and provide them with solutions
  • Provide fast and friendly check out experience
  • Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
  • Educate customer on Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Operations
  • Participate in the truck un-load, stocking and planogram (POGs) processes
  • Complete merchandise recovery and maintenance
  • Perform Store in Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
  • Cross trained in Custom Framing selling and production
  • Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Other duties as assigned

Qualifications

• Energetic and enthusiastic personality
• The ability to handle job stress and interact effectively with others, including guests of all ages and co-workers, are essential functions of the job
• Must have excellent people skills
• Must have experience working with children and children's events
• Must have good communication skills including written, verbal, and nonverbal communication as well as listening skills
• Must have organizational skills, interpersonal skills, and creative problem-solving skills
• Retail and/or customer service experience required

Physical requirements

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available

Work environment

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks
• Frame shop contains glass cutter and heat press
• Work hours include nights, weekends, and early mornings

Pay

$15.00 - $17.70 per hour. This position may be eligible for overtime compensation in accordance with state and local laws.

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts and access to partner discount programs