Part-Time On-Site Manager | Fora

Since 2006, Southwest Equity Partners has been connecting tenants with multi-family and commercial properties throughout San Diego, California. We exceed both our residents’ and clients’ expectations by embodying our mission statement and living our core values, building long-term relationships with a people-first attitude. We are committed to delivering an exceptional rental experience for our tenants and giving our investment property owners peace of mind.

About the role

The On-site Manager is responsible for day-to-day operations of the assigned property, including managing residents, daily activities, and resources to achieve established budgeted financial and operational goals. The manager ensures compliance with Company policies and procedures, as well as Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations. The role involves managing resident support by providing leasing and new resident assistance, addressing maintenance service requests, handling accounting and rental issues, and coordinating move-in/move-out duties.

Responsibilities

Leasing Responsibilities

• Serve as the point-of-contact for all potential, new, and current residents for site visits, leasing duties, rental inquiries, property tours, rent collection, reporting, and maintenance issues.
• Maintain high occupancy and rent levels in accordance with the property-specific plan, overseen by the Director of Resident Services.
• Achieve resident satisfaction and retention goals by resolving complaints and concerns in a timely manner and addressing questions about rent and fee payments.
• Complete callbacks on all service requests within 24 hours to ensure customer satisfaction.
• Develop, produce, and coordinate resident communications, including newsletters, surveys, lease violation letters, and other communications.
• Organize and coordinate resident functions, such as parties, birthday cards, welcome parties, unit visits, and other events.
• Evaluate the appearance and curb appeal of the property daily, ensuring the leasing office, tour path, and model(s) are ready for show.
• Check the answering service throughout the day for messages and return calls as necessary.

On-site Manager Responsibilities

• Provide input into the development of the property budget in coordination with the Director of Resident Services by analyzing financial statements, reviewing marketing information, and accessing operational reports.
• Meet targeted revenues by setting rent rates (in coordination with the Director), ensuring timely rent and fee collection, making bank deposits, and reviewing monthly financial status reports.
• Oversee the lease enforcement process, including approving resident applications, discounts, and renewal leases, conducting apartment inspections, following notice requirements, evicting residents, and imposing late fees as allowable.
• Gather, analyze, and interpret market and economic trends to implement short- and long-range marketing and leasing strategies.
• Promote resident satisfaction and retention by responding to complaints, questions, and requests promptly and ensuring maintenance team compliance with company standards.
• Conduct regular property inspections to ensure safety, cleanliness, and general appearance meet established standards.
• Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing performance updates, and responding to requests.
• Develop new ideas and programs to enhance resident events, amenities, and overall experience during lease terms.
• Act as the primary contact for residents, proactively communicating and personalizing services to meet their unique needs.

Requirements

• Strong interpersonal skills and the ability to work under time constraints.
• Strong project management, analytical, and research skills with a demonstrated ability to manage projects from inception to completion.
• Bachelor’s degree preferred.
• 2+ years of property management experience; multi-unit experience a plus.
• Excellent oral and written communication skills.
• Experience in a supervisory role and managing staff.
• Proficient in AppFolio property management software or similar platforms.
• General office, bookkeeping, and sales skills.
• Computer literate, including Microsoft Office Suite.
• Detail-oriented with the ability to focus amid frequent interruptions.
• Ability to maintain confidentiality and protect business operations.
• Ability to work in an open area with moderate noise.
• Ability to work from multiple locations.

Specific Requirements

Housing: Living at the community is a job requirement. The available apartment is a one-bedroom with a monthly rental amount (after employee discount) of $1,730 plus utilities.

Physical Demands: The role requires regular sitting, standing, walking, talking, hearing, and reaching. The employee may occasionally climb and must work at a personal computer and phone for extended periods. Must be able to detect auditory and/or visual alarms and work extended/flexible hours and weekends as needed.

Attendance/Travel: This part-time position may require availability for nights, weekends, and occasional holidays. Regular attendance and participation in company functions and events are required.

Pay

• Hourly pay rate of $18 - $20 USD, paid semi-monthly (2x per month). Hours tracked on Rippling.
• Annual performance bonus eligible.
• 401(k) program – eligible to join after one full quarter of employment, including company matching as required.
• Rent – a 1/3 discount on prevailing market rental rates for an onsite apartment (subject to separate agreement). No other ancillary fees are included in the discount. Must qualify as a resident.

Schedule

• Variable dates and times, including nights, weekends, and overtime as required.
• In-person only; living on-site is required.

Location: 2028 Howard Avenue, San Diego, CA 92104