Part Time- Member Success Coordinator - Fitness Center

Responsibilities

• Membership Processing: Handle membership sign-ups, renewals, and cancellations, ensuring accurate data entry and payment processing.
• Locker Room Oversight: Communicate locker room closures or updates to members in advance, ensuring they are well-informed.
• Facility Support: Assist with maintaining cleanliness and organization of the front desk area and common areas of the facility.
• Team Assistance: Collaborate with fitness trainers, maintenance staff, and other departments to address any member concerns or facility issues.
• Conflict Resolution: Address member concerns or complaints promptly, escalating issues to the supervisor as necessary.
• Event Support: Assist in organizing and promoting special events or fitness programs as needed.

Qualifications

• A high school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and work in a fast-paced environment.
• Prior experience in a fitness or customer service environment preferred.

Skills

• Strong leadership and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with diverse groups and individuals.
• Strong problem-solving skills and attention to detail.

Work Hours

Flexible shifts; may include evenings, weekends, and holidays depending on facility needs. This position will be primarily mid-day (9 am to 3 pm).

Physical Demands and Work Environment

• Must be able to work flexible hours, including weekends and some evenings.
• Ability to lift and move objects up to 50 pounds.
• Limited exposure to physical risk.

Safety

Provide resources for safe operation of units. Create and support workplace safety.

Pay and Benefits

• The rate of pay is up to $10-$12 per hour depending on experience for up to 19 hours per week.
• Worker’s Compensation
• Limited Part-Time Retirement Plan

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. Kilgore College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by Kilgore College at its discretion to enable individuals with disabilities to perform the essential functions.

About the Role

Kilgore College KC Excel at Parks Fitness Center is open to students and the community. The Floor Attendant at KC Excel will be responsible for providing exceptional customer service to members and guests while maintaining a friendly, welcoming environment. This position will serve as the fitness center point of contact for inquiries and assist with a variety of tasks to ensure smooth operations of the fitness center.

Benefits

This position is considered security-sensitive and subject to a background check pre-employment. Kilgore College is an equal opportunity institution and does not discriminate on the basis of sex, race, color, religion, age, national origin, disability in violation of Section 504 of the Rehabilitation Act or 34 C.F.R. Part 104, veteran’s status or genetic information in its educational programs, employment policies or activities.