Part-Time Member Service Representative

About the role

Municipal Credit Union (MCU) is a 100-year-old financial institution serving over 600,000 members. Our mission is to help hard-working New Yorkers build better tomorrows, and we aim to be the most loved financial institution in New York by helping our members build their best financial futures.

Responsibilities

• Ensure excellent member service; every member, every transaction, every time.
• Conduct member interviews to uncover the needs of members to better help improve their overall financial situation.
• Process the opening and overall onboarding of new members.
• Perform account maintenance, changes, servicing, etc. on existing accounts.
• Ensure proper documentation and signatures are obtained for all member interactions to stay in compliance with rules and regulations as well as MCU policy and procedures.
• Process loan applications, collecting all necessary documentation and adhering to underwriting requirements to prepare for loan booking.
• Ensure fully complete loan applications for those loans that will be underwritten by centralized underwriting; ensure all data is properly documented the first time for the most efficient experience.
• Cross-sell additional products and services to best-fit member need(s).
• Effectively manage new account and loan pipeline with proper follow-up for members in order to close effectively and efficiently.
• Meet / exceed sales goals for all key metrics of branch growth including but not exclusively new members, new checking accounts, and new loan bookings.
• Demonstrate professionalism and empathy during member interactions.
• Aid branch team members in driving referrals for new accounts and loans.
• May perform outbound calls including service lists, lead lists, referral follow-up, etc. in order to meet / exceed sales and service goals.
• May be assigned online loan applications to complete; follow up with the members and ensure an effective and efficient closing.
• Maintain comprehensive knowledge of MCU products and services.
• Maintain comprehensive knowledge of credit union policies and procedures as well as applicable rules and regulations and how they apply to MCUs environment.
• Backup teller line as needed.
• Aid in managing lobby member flow to ensure members move through the branch environment in the most efficient and effective manner.
• Participate in the opening and closing of the branch.
• Adhere to all regulatory compliance training inclusive of BSA/AML/OFAC and overall BSA/AML/OFAC compliance.
• Aid in community engagement outreach programs.
• Maintain the highest level of confidentiality and discretion of member’s and their financial information.
• Perform other duties as required.
• Travel as required.
• Perform other duties as requested and special projects as assigned.

Qualifications

• Retail banking experience is a plus.
• A high school diploma or equivalent required.
• Previous branch experience preferred, including sales and service.
• Availability to work overtime and Saturdays as required.
• Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.
• Interpersonal, oral and written communication skills.
• Highly ethical.
• Proficiency in Microsoft Office Suite.
• Tech-savvy.

Skills

• Member service skills.
• Research and problem-solving skills.
• Ability to multi-task; good time management skills.

Benefits

• Pay range: $17-33.13/hr.
• Flexible paid time off and 11 paid holidays annually.
• 401(k) with an 8% employer contribution per pay period.
• Overtime eligibility.

Pay & Schedule

• Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location.

Benefits

• Flexible paid time off and 11 paid holidays annually.
• 401(k) with an 8% employer contribution per pay period.
• Overtime eligibility.

Benefits

• Equal Opportunity Employer.
• Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws.