Part-Time Member Service Representative

Primary Function

Provides excellent service to members by answering telephones and providing credit union product and service information. Posts transactions per member requests. Transfers phone calls as needed. Makes outbound courtesy calls to members. Cross-sells credit union products and services, makes referrals on products and services to other team members and Mid Oregon Financial Services as appropriate.

Required Skills

• Pleasant, friendly demeanor
• Excellent customer service abilities in speaking to members over the phone and making them feel comfortable
• Keyboarding including 10-key
• Accuracy in handling transactions
• Ability to understand and retain a variety of detailed information on Credit Union products and services and offer them to members when appropriate
• Ability to ask appropriate questions, provide solutions, and complete the transaction or service request to the member's satisfaction

Pay

$20.00 - $23.36 per hour, depending on experience.

Benefits

• Medical
• Dental
• Vision
• Life/Disability/AD&D
• EAP
• Aflac
• 401k with Matching
• Paid Vacation/Sick/Float
• Paid Volunteer Hours

Schedule

Typical Schedule: 8:05 a.m. to 5:05 p.m., Monday, Tuesday, & Friday; 8:05 a.m. to 2:05 p.m., Wednesday; Off on Thursday.

Work Location

Contact Center, Bend

Physical Requirements

• Speaking on the telephone approximately 95% of workday
• May need to shovel snow occasionally outside the office to clear sidewalks
• Continuous sitting, standing, talking, and listening for extended periods of time
• Use of hands in repetitive tasks such as typing and writing
• Speaking and hearing for interaction with members and coworkers
• Clarity of vision at 20 inches or less for processing of member transactions and computer usage
• Memory demands in recalling Credit Union policies, services, and state and federal regulations
• Occasional lifting up to 35 pounds to move supplies or office equipment
• Bending, squatting, or kneeling to reach supplies on ground level
• Reaching above shoulder level to reach supplies overhead

Work Environment

• Office environment with average noise levels impacted by computers, printers, scanners, phones, and other surrounding conversations
• Credit union is located in Central Oregon and weather during the winter may impact travel
• Seasonal fires may impact air quality