Part-time Leasing Specialist

Essential Functions Statement(s)

• Sales/Marketing:
  • Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
  • Perform telephone market surveys and physical shops of competitors
  • Recommend strategies and programs for on-site marketing activity
  • Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
  • Recommend programs and strategies to increase qualified traffic and closing ratios
  • Maintain passing e-shop, phone shop, and physical shop scores
  • Maintain closing ratios in line with NRP policies and procedures
  • Maintain a working knowledge of the LIHTC program and be able to help ensure file compliance
• Administrative:
  • Adhere to all NRP prospect and resident follow up procedures including, but not limited to, sales, service, request and random follow up
  • Inspect apartments with the new residents at move in and complete all the necessary paperwork
  • Support Community Assistant with tracking renewals, lease expirations, and notices to vacate
  • Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
  • Accurately process and report receipt of application fees, security deposits, rents and other fees
  • Keep files, desk, and leasing area organized
  • Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
  • Inspect market ready units and models each morning, ensure models/mini-models are stacked with refreshments, lights on and show ready
  • May occasionally be required to assist at other properties
  • Run errands to support the property as necessary
• Customer Service:
  • Aid in planning of resident functions
  • Walk the property for curb appeal and overall property appearance
  • Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standard are met
  • Provide excellent customer service and display courteous and professional attitude toward all customers
  • Maintain availability for resident functions, community affiliated events and weekends
  • Perform other duties as required

Skills & Abilities

• Education: High school diploma or equivalent, college preferred, Tax Credit Specialist (TCS) accreditation preferred
• Experience: 1-year customer service or sales experience (or relevant education)
• Technical Skills: Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred