PART TIME - Leasing Consultant

About the role

At Hawthorne, Leasing Consultants are known as Leasing & Live It Specialists—the face of the community and ambassadors of our Live It culture. This role is all about creating standout experiences and meaningful connections. Whether you’re leading engaging apartment tours, planning resident events, or responding to daily inquiries, your goal is to ensure every prospect and resident leaves feeling welcomed, supported, and excited to call Hawthorne home.

Responsibilities

• Create Exceptional First Impressions
  • Greet prospective residents with warmth and professionalism
  • Conduct personalized apartment tours that highlight the lifestyle and value of the community
  • Respond to phone, email, and web inquiries promptly and thoroughly
• Drive Leasing Success
  • Convert leads to leases through follow-up, relationship-building, and deep understanding of resident needs
  • Complete leasing applications, verifications, and new move-in paperwork accurately
  • Contribute to community occupancy and renewal goals
• Foster Resident Relationships
  • Coordinate and attend resident events and community engagement initiatives
  • Respond to resident questions and concerns with empathy and efficiency
  • Promote a clean, welcoming environment by helping maintain office and common areas
• Build Brand & Community Awareness
  • Assist in marketing the property through social media and community outreach
  • Stay informed on local market trends and competitor properties

Qualifications

• Positive Attitude: Enthusiastic, passionate, and driven within day-to-day operations
• Clear Communicator: Confident in-person, over the phone, and online
• People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community, and connection
• Persuasive: Naturally influential with a talent for connecting with people, overcoming objections, and inspiring prospects to choose Hawthorne as home
• Willingness to Learn: Embraces the ability to be coached on Hawthorne standard Live It practices ensuring our communities receive excellent support

Requirements

• High School or GED equivalent
• One year of customer service experience, sales and/or apartment leasing is preferred but not required
• Valid Driver's License
• Certified Apartment Leasing Professional Accreditation (CALP) is a plus

Schedule

Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule. Evening and weekend availability may be required for resident events or based on the unique needs of the community.

Benefits

• Leasing-Specific Benefits: Eligible for monthly leasing and renewal commissions, and leasing incentive programs, in addition to hourly compensation
• Professional Growth
  • Career Path Program opportunities
  • Ongoing learning and development support
  • Potential pathway into full-time maintenance roles
• Health & Wellness Perks
  • Free Premium Calm subscription
  • Free Noom & Noom Mood subscription
  • Free Care.com Caregiver App subscription
  • Annual gym reimbursement
  • Financial wellness reimbursement
  • Employee Assistance Program (EAP)
  • Hawthorne Cares Emergency Fund
• Additional Perks
  • Employee travel and retail discounts
  • Discounts at fully furnished Hawthorne apartment suites
  • Pet insurance discounts
  • Community service and team-building opportunities