Part Time Lead Retail Sales Associate

Schedule Requirements

Full time, open availability to include evening and weekend shifts.

About the Role

We are looking for a passionate cannabis advocate and trusted team leader who creates exceptional patient experiences through education, compassion, and expertise. We are known for building strong relationships, mentoring teammates, and fostering a welcoming environment where both patients and employees can thrive.

Responsibilities

• Act as the training ambassador and assist with new employee orientation, new product launch education and skill development of the team.
• Assume the role of Manager on Duty as needed responsible for operational tasks for opening, closing, banking and security of the store.
• Model best-in-class service that consistently exceeds our customers' expectations and builds a long-term rapport in alignment using established customer service model.
• Provide customers and caregivers with expert cannabis recommendations, discuss therapy goals, product effects, potency, dosing, methods of consumption, and administration.
• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records while maintaining privacy and confidentiality of sensitive patient information.
• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS).
• Appropriately resolves customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands.
• Maintain accurate records of all activities including customer records for all activities in accordance with the State of Florida Office of Compassionate Use and Florida Statues for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.

Requirements

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• 2 years' experience in Retail or similar industry where customer service is critical
• Flexible regarding work schedule, including evenings, weekends, and holidays
• Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
• Excellent verbal and written communication skills
• Ability to deal with difficult situations and resolve in a timely and professional manner
• Microsoft Office Suite proficient level

Preferred

• Proven track record of leadership capabilities

Physical Requirements

• Must be able to remain in a stationary position for prolonged periods during the shift
• Occasionally positions self to retrieve product or material in the store throughout the duration of the shift

What You Get

• Employee discount
• Consistent, reliable benefits; Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well-being programs
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance
• Chance to make a difference; Employee Relief Fund, community volunteerism through our Parallel Cares program

Parallel Is United By Our Vision, Mission, & Values

• Vision: To pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.
• Mission: To build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.
• Values: Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

Equal Opportunity Employer

We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.