Part Time Lead Clinic Receptionist

About the role

The Won Institute of Graduate Studies is seeking a Lead Clinic Receptionist for their outpatient clinic setting. This position is part-time, 24 hours a week, and involves managing multiple clinics, clerical duties, and administrative tasks.

Responsibilities

• Schedule appointments for various clinics
• Answer or field questions regarding the clinics and the Institute
• Prepare paperwork, create patient files, and perform other Clerical and Administrative duties
• Process clinic payments
• Answer phone for the Institute and its employees; transfer calls, or take messages
• Manage part-time receptionists: create schedules, oversee procedures, and uphold policies
• Enter daily revenue data into spreadsheets
• Maintain insurance patients' authorization and enter data into spreadsheets
• Monitor Receptionist email account for calendar changes and other important information to disseminate to PT receptionists
• Evaluate part-time receptionists and provide guidance on performance improvement
• Aid in keeping reception and filing area clean and organized
• Aid in shelving clinic supplies and materials
• Assist in publicity
• Assist at Institute events (occasional evening / weekend)

Requirements

• High-level proficiency in English necessary for reading, writing, comprehension, and editing of all business documents including: reports, emails, policies, minutes, manuals, etc.
• Ability to manage direct reports and to oversee and schedule staff hour
• Good follow through: able to return to and finish tasks after interruptions
• Comfortable working with diverse student body and staff
• High level of organizational skills needed
• Familiarity with G-Suite, especially Google Calendar
• Comfortable with technology and learning new skills through self-tutorials

Qualifications

• Bachelor's degree (BA or BS)
• 3 years of clinical receptionist experience
• 1 year of experience with Google Suite, especially Google Calendar
• 1 year of experience with insurance billing

Skills

• High-level proficiency in English
• Clear and distinct speaking ability
• Discretion and confidentiality (per HIPAA and OSHA requirements)
• Integrity: highest standard of discretion, and maintaining confidentiality
• Flexibility: ability to gracefully shift from one activity to another when asked
• Comfortable working with diverse student body and staff
• Good follow through: able to return to and finish tasks after interruptions
• Organizational skills
• Computer skills: familiarity with G-Suite, especially Google Calendar

Benefits

• Professional development opportunities
• Training in HIPAA, OSHA, FERPA, and DEI

Pay

$18.00 per hour

Schedule

Monday to Friday

Ability to Commute/relocate

Reliably commute or plan to relocate before starting work (Required)