Part Time Key Holder

Job Details

• Job type: Part Time
• Position: Key Holder
• Reports to: Store Manager
• Location: White Plains, NY
• Pay: $19-$20 Per Hour

Responsibilities

• Customer Experience
• Protect the customer experience in all areas.
• Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus.
• Ensure daily monitoring and execution of sales.
• Provide a friendly and welcoming environment.
• Maintain a professional appearance consistent with established dress code and image guidelines.
• Maximize personal sales at all opportunities, including additional sales at cash wrap.
• Aid in conflict resolution with client issues.
• Communicate product and customer feedback to managers.
• Achieve personal SPH goals*
• People
• Support management team with training new associates on customer service standards and product knowledge.
• Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor.
• Supervise and develop sales associates as necessary.
• Operational Standards
• Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation.
• Ensure strict compliance and adherence to the application of policies and procedures.
• Key Holders will be able to process returns but cannot execute employee purchases.
• Assist the Management Team with inventory preparations and participate in the actual Inventory.
• Ensure operational integrity & asset protection compliance in day-to-day operations & practices.
• Visual Presentation/Store Maintenance
• Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips.
• Be knowledgeable of the store's merchandise, back of house and front of house layout.

Skills and Requirements

• Must have a minimum of 1-2 years of retail experience
• Excellent interpersonal skills supporting a team environment
• Strong English communication - verbal and written / Multilingual is a plus
• Excellent time management/project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
• Ability to recognize and react to changing work demands
• Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
• Goal oriented: ability to stay focused on creating winning results
• Dedicated to high levels of Customer Service and Sales Productivity
• On the job special projects that have developed depth of related experience an asset

Physical Demands

• Hrs/days of work can be varied due to the demands of the business
• Must be able to work shift standing and walking and able to lift approx. 20 lbs.
• Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.

*

indicates a required field