Part-Time Insurance Verification Specialist (Remote)

About the role

Could you be our next Insurance Verification Specialist? Globe Life is looking for an Insurance Verification Specialist to join the team! In this role, you will verify life and health insurance applications directly with potential customers. This is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly affects whether the Company will decline or issue a policy. This is a remote/work-from-home position. We have part-time positions with morning and evening shifts available.

Responsibilities

• Make outbound calls to potential customers to verify and document required information to finalize applications for underwriting assessment.
• Use the Quality Assurance database and conduct appropriate assessments on what additional customer information or verification is needed.
• Clearly explain the application process to potential customers.
• Accurately complete additional paperwork as needed.
• Maintain appropriate levels of communication with management regarding actions taken within the Quality Assurance database.
• Transfer calls to the appropriate department as needed.
• Successfully meet the minimum expectation for departmental key performance indicators (K.P. I's).

Requirements

• Minimum typing requirement of 35 wpm.
• Reliable and predictable attendance of your assigned shift.
• Ability to work full time and/or part time based on the position specifications.

Skills

• Excellent oral and written communication.
• Superior customer service skills – friendly, efficient, good listener.
• Proficient use of the computer, keyboard functions, and Microsoft Office.
• Ability to multitask and work under pressure.
• Knowledge of medical terminology and spelling is a plus.
• Excellent organization and time management skills.
• Detail oriented.
• Desire to learn and grow within the Company.

Benefits

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work‑life balance.
• Parental leave to help employees welcome new additions.
• Subsidized all‑in‑one subscriptions to support fitness, mindfulness, nutrition, and sleep goals.
• Company‑paid counseling for assistance with mental health, stress management, and work‑life balance.
• Continued education reimbursement eligibility and company‑paid FLMI and ICA courses.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Schedule

Part‑time positions with morning and evening shifts available.