Part Time Hospitality Desk Associate
About the role
The Position
Midtown believes in putting the customer at the center of every decision that we make. Our Hospitality Associates set the tone for the experience of each member and guests through warm greetings, genuine goodbyes, resolving questions or issues accurately and quickly and creating memorable, lasting moments during each visit. A Midtown Hospitality Associate plays a key role in delivering on our promise to inspire others to transform their lives.
Responsibilities
- Greet everyone who enters the club with a warm welcome
- Seek to understand how you can help make someone’s experience special
- Demonstrate sound judgment, professionalism, and optimism
- Aid members with program registration, payment processing, and scheduling services
- Handle check-ins, address questions and resolve issues appropriately
- Identify potential friction points for customers and help find solutions
- Participate in service recovery
- Maintain cleanliness of front desk areas to contribute to an exceptional facility experience
- Contact housekeeping and maintenance departments when a problem is reported
- Answer queries regarding club services and facilities
- Implement processes and procedures to ensure consistent delivery of service
- Complete transactions for paid services or goods
- Complete tasks or projects as assigned such as calling members with birthday greetings
Requirements
- Availability to work a flexible schedule (including evenings, weekends, and some holidays)
- Demonstrate strong customer service skills and enjoy serving others
- Availability to work 12-15 hours a week
- Working knowledge of customer services standards
- Work gracefully and quickly under pressure
- Great personality that naturally connects with a wide variety of people
- Keen memory and delightful sense of humor
- Quickly make calculations when handling money
- Work well in a collaborative team environment
- Highly organized and efficient
- Excellent communication skills
Compensation
Starting rate 16.00/hr
Pay
Starting rate 16.00/hr
Schedule
Flexible schedule including evenings, weekends, and some holidays
Qualifications
Availability to work 12-15 hours a week
Skills
Strong customer service skills, ability to handle money quickly, excellent communication skills, flexibility, and teamwork
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Pay
Starting rate 16.00/hr
Schedule
Flexible schedule including evenings, weekends, and some holidays
Qualifications
Availability to work 12-15 hours a week
Skills
Strong customer service skills, ability to handle money quickly, excellent communication skills, flexibility, and teamwork
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Pay
Starting rate 16.00/hr
Schedule
Flexible schedule including evenings, weekends, and some holidays
Qualifications
Availability to work 12-15 hours a week
Skills
Strong customer service skills, ability to handle money quickly, excellent communication skills, flexibility, and teamwork
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Pay
Starting rate 16.00/hr
Schedule
Flexible schedule including evenings, weekends, and some holidays
Qualifications
Availability to work 12-15 hours a week
Skills
Strong customer service skills, ability to handle money quickly, excellent communication skills, flexibility, and teamwork
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Pay
Starting rate 16.00/hr
Schedule
Flexible schedule including evenings, weekends, and some holidays
Qualifications
Availability to work 12-15 hours a week
Skills
Strong customer service skills, ability to handle money quickly, excellent communication skills, flexibility, and teamwork
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Pay
Starting rate 16.00/hr
Schedule
Flexible schedule including evenings, weekends, and some holidays
Qualifications
Availability to work 12-15 hours a week
Skills
Strong customer service skills, ability to handle money quickly, excellent communication skills, flexibility, and teamwork
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Pay
Starting rate 16.00/hr
Schedule
Flexible schedule including evenings, weekends, and some holidays
Qualifications
Availability to work 12-15 hours a week
Skills
Strong customer service skills, ability to handle money quickly, excellent communication skills, flexibility, and teamwork
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Pay
Starting rate 16.00/hr
Schedule
Flexible schedule including evenings, weekends, and some holidays
Qualifications
Availability to work 12-15 hours a week
Skills
Strong customer service skills, ability to handle money quickly, excellent communication skills, flexibility, and teamwork
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Pay
Starting rate 16.00/hr
Schedule
Flexible schedule including evenings, weekends, and some holidays
Qualifications
Availability to work 12-15 hours a week
Skills
Strong customer service skills, ability to handle money quickly, excellent communication skills, flexibility, and teamwork
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Pay
Starting rate 16.00/hr
Schedule
Flexible schedule including evenings, weekends, and some holidays
Qualifications
Availability to work 12-15 hours a week
Skills
Strong customer service skills, ability to handle money quickly, excellent communication skills, flexibility, and teamwork
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Pay
Starting rate 16.00/hr
Schedule
Flexible schedule including evenings, weekends, and some holidays
Qualifications
Availability to work 12-15 hours a week
Skills
Strong customer service skills, ability to handle money quickly, excellent communication skills, flexibility, and teamwork
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates
Pay
Starting rate 16.00/hr
Schedule
Flexible schedule including evenings, weekends, and some holidays
Qualifications
Availability to work 12-15 hours a week
Skills
Strong customer service skills, ability to handle money quickly, excellent communication skills, flexibility, and teamwork
Benefits
Complimentary club membership, discounts on Midtown products and services, professional development allowance, health insurance for eligible full-time associates