Part Time Help Desk Support

About the role

The Part Time Help Desk Support is responsible for providing excellent customer service supporting first line response for students, faculty, and staff requiring assistance with information technology requests. This position filters and escalates appropriate service requests to the Help Desk Technician or the Help Desk/Training Coordinator.

Requirements

• High School diploma or equivalent
• One (1) year of current office work experience or equivalent education (30 college credit hours) or a combination of work experience and education
• Basic knowledge of internet browsers, operating systems and basic trouble-shooting techniques
• Experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users
• A criminal background check is required