Part-Time Help 365 Case Manager (English/Mandarin/Cantonese)

About the role

New York Common Pantry is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency through a holistic approach. The Part-Time Bilingual Help 365 Case Manager (English/Mandarin/Cantonese) will assist new and existing Pantry Members with intake for the Choice Pantry Manhattan program, provide orientation on program rules, conduct benefits screenings, and connect clients to resources such as Food Stamps, Medicaid, Public Assistance, Social Security Supplemental Income, and employment referrals. The role reports to the Social Services Program Manager at 8 East 109th Street, New York, NY 10029.

Responsibilities

• Conduct intake assessments for new clients and provide emergency pantry assistance as needed.
• Screen clients using the ACCESS NYC benefits screening tool to determine eligibility for public benefits and entitlements.
• Educate clients on available benefits and collaborate with them to identify appropriate services through Help 365 case management.
• Assist with and track applications for public benefits, including SNAP (Food Stamps) through the Human Resources Administration, ensuring timely follow-up.
• Verify and document receipt of benefits and entitlements for each client.
• Create and maintain accurate Pantry Membership records to support ongoing supplemental food assistance.
• Perform annual recertifications and re-screenings to ensure continued eligibility for services and benefits.
• Resolve membership-related issues, including lost, inactive, or incorrect membership cards.
• Maintain accurate, timely, and confidential case records in the client database.

Requirements

• Full professional proficiency in both English and Mandarin/Cantonese is required.
• A Bachelor’s degree in Social Work, Human Services, or a related field; equivalent work experience is preferred.
• Commitment to helping communities in need and to NYCP’s mission.
• Solid computer literacy and general administrative/clerical skills.
• Professional written and verbal communication skills.
• Proficient with Microsoft Office Suite and Google Drive.
• Experience with case management databases.
• Experience with HRA’s Paperless Office System (POS).
• Experience with public benefits and using database platforms to capture information.
• Experience managing challenging interactions and de-escalating situations while maintaining safety, dignity, and respect.
• Cultural sensitivity and respect when serving diverse communities.
• Strong multitasking skills and ability to work efficiently in a fast-paced, high-traffic environment.
• Strong customer service and interpersonal skills.

Schedule

Tuesday through Saturday, 9 AM to 3 PM; up to 28 hours per week.

Pay

$21.50/hour

Benefits

• Paid Holidays
• Paid Time Off, including Vacation, Personal, and Sick
• 403(b) Retirement Plan
• Employer Paid Life Insurance and Long-Term Disability
• Voluntary Life Insurance
• Voluntary Pet Insurance
• Pre-tax Transit benefits