Part-time Gun Customer Service (Mornings, Evenings, and Weekends)

About the Role

As an employee-owner at Scheels, you’ll actively contribute to a culture that thrives on:

• Delivering a personalized WOW customer experience—every interaction is an opportunity to exceed expectations, making each visit memorable and impactful.
• A team-first, winning mentality—collaboration and unity drive performance and customer experience.
• Learning and adapting to constant change—embracing growth, innovation, and feedback as catalysts for improvement.
• Taking pride in your work and thinking like an owner—every task matters, with accountability and a drive to go above and beyond.
• Honesty and integrity—trust is the foundation of all relationships, with transparency, fairness, and respect at all times.

Responsibilities

• Greet all customers with a smile when entering and exiting the store.
• Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program.
• Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store.
• Treat merchandise with care, and bag purchases carefully and efficiently.
• Promote the Scheels Visa card and clearly explain all benefits.
• End each transaction by saying “thank you” to every customer.
• Process returns and exchanges for firearm purchases.
• Complete firearm background checks.
• Assist with Gun Room housekeeping.
• Ensure all ATF federal laws and guidelines are followed.
• Execute technology-based processes for firearm and/or suppressor transactions.
• Perform all other duties as assigned.

Requirements

• High school diploma or general education degree (GED), and/or 1-3 months of cashiering experience.
• Ability to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
• Heavy work—exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Adherence to all safety procedures to minimize the risk of injury.

Benefits

• Employee Stock Ownership Plan (ESOP).
• 401(k) with Roth options.
• Associate discounts.
• Full health coverage, including medical, HSA, dental, and vision.
• Accident and hospital indemnity insurance.
• Employee Assistance Program.
• Paid time off, holiday pay, maternity leave, and bereavement leave (additional leave benefits may apply based on state of employment).