Gun Customer Service - Part-Time

About the Role

As an employee-owner at Scheels, you’ll actively contribute to a culture that thrives on delivering a personalized WOW customer experience, fostering a team-first mentality, embracing change, taking pride in your work, and upholding honesty and integrity in all interactions.

Responsibilities

• Greet all customers with a smile when entering and exiting the store.
• Enhance the customer experience by engaging in conversation while providing personalized service and consistently meeting the goals of the digital receipt program.
• Accurately scan every item customers are purchasing, ensuring all merchandise is properly rung through and paid for before the customer leaves the store.
• Treat merchandise with care, and bag purchases carefully and efficiently.
• Promote the Scheels Visa card and clearly explain all benefits.
• End each transaction by saying “thank you” to every customer.
• Process returns and exchanges for firearm purchases.
• Complete firearm background checks.
• Assist with Gun Room housekeeping.
• Ensure all ATF federal laws and guidelines are followed.
• Execute technology-based processes for firearm and/or suppressor transactions.
• Perform all other duties as assigned.

Requirements

• Must be at least 21 years of age.
• High school diploma or general education degree (GED) preferred, and/or 1-3 months of cashiering experience.
• Ability to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Follow all safety procedures to minimize the risk of injury.

Benefits

• Employee Stock Ownership Plan (ESOP) at no cost—start earning ownership after your first year (1,000 hours) and become fully vested in three years.
• 401(k) options eligible after your first quarter.
• Best-in-retail associate discount on brands you love.
• Paid volunteer time—up to 2 hours per month.

Schedule

• Average of 15-20 hours per week.
• 2-3 shifts per week, ranging from 9:00 AM - 5:00 PM or 5:00 PM - 9:00 PM.
• Weekends: Minimum of every other weekend (Saturdays 9:00 AM – 9:00 PM; Sundays 10:00 AM – 6:00 PM).

Pay

Base hourly wage of $17.00 per hour.