Part-Time Guest Service Agent- Embassy Suites Birmingham

About the role

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Requirements

• High school diploma or GED required
• Previous hotel front desk or guest service experience preferred
• Strong customer service, communication, and problem-solving skills
• Ability to multitask, prioritize, and remain organized in a fast-paced environment
• Demonstrated ability to work effectively as part of a team
• Proficiency in Microsoft Office products
• Ability to exercise sound judgment and maintain confidentiality

Schedule

• Open availability required, including mornings, evenings, weekends, and holidays
• Flexibility to work high-demand shifts, particularly weekends

About Us

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our vision, mission, and values. We look for demonstration of these values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. Benefits may vary depending on location and employment terms:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount
• Paid parental leave – Eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services
• Crisis concierge – Compassionate support in times of loss
• Mental health resources – Free counseling and support through our Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge and take time for what matters most
• Health & welfare benefits – Comprehensive plans covering medical, dental, vision, and more
• Financial security for your future – Retirement plans to help you save