Part-Time Front Office Assistant (Monday - Thursday)

Mission

The Next Door Recovery provides a continuum of evidence‑based substance abuse and mental health services for women in an environment of faith and healing to restore hope and a lifetime of recovery.

Summary

Act as the point of contact for incoming calls and guests, and support the Admissions and Operations Team in daily administrative tasks for The Next Door Recovery, Inc. (TNDR).

Primary Responsibilities

• Greet new and existing clients.
• Greet and direct all visitors, vendors, and employment applicants.
• Answer incoming calls and direct them to appropriate staff.
• Communicate phone messages/packages to staff.
• Coordinate and communicate daily maintenance and cleaning needs to contract staff.
• Place maintenance calls to vendors as needed.
• Responsible for pickup, sorting, and distributing mail.
• Provide additional coverage as needed.
• Provide front‑office orientation for interim coverage.
• Handle miscellaneous projects for staff (printing labels, print jobs, reformatting documents).
• Provide administrative support to the Support Services Team and Operations Department.
• Ensure front office area is clean and presentable at all times.
• Ensure all policies and procedures of The Next Door Recovery, Inc. are followed at all times by residents and volunteers.
• Additional responsibilities as assigned.

Qualifications

• High school diploma or GED required.
• Exceptional customer service skills required.
• Minimum 2 years of customer service experience or related experience preferred.
• Proficient computer skills: Outlook, Word, Excel, and PowerPoint.
• Valid driver’s license.

Professional Standards

• Honor the agency mission: live out faith by providing evidence‑based substance abuse and mental health services for women.
• Consistently treat patients and co‑workers with the utmost respect.
• Maintain confidentiality of all staff, client, diagnosis, and group information.
• Work as a necessary part of the team effort.
• Model ethical and professional behavior at all times.
• Participate in ongoing meetings and trainings as required by leadership.
• Be creative and assist leadership with ideas for improving service quality and environment.
• Encourage and live the core values of The Next Door Recovery, Inc. at all times:
  • Love – demonstrate love so women learn to love others and themselves.
  • Faith – welcome all people with Christ‑centered principles.
  • Hope – believe hope is within reach for all women.
  • Wholeness – affirm that each woman’s life has a good purpose beyond past decisions.
  • Community – build a healthy community where women are contributing members of society.
  • Respect – ensure each woman receives and learns to give respect.
  • Encouragement – use words and actions to build one another up.

Schedule

• Monday 8:00 am – 3:00 pm
• Tuesday 8:00 am – 1:30 pm
• Wednesday 8:00 am – 4:00 pm
• Thursday 8:00 am – 1:30 pm