Part Time - Front Office Agent

About the role

Front Office Agents are responsible for the guest registration process and communication of hotel services and promotions. This role is highly visible and directly impacts the guest experience.

Responsibilities

• Process guest check-in and check-out procedures
• Communicate hotel services and promotions to guests
• Respond to guest inquiries and resolve issues
• Process forms of payment

Requirements

• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Previous hotel front desk and/or guest services experience preferred

Qualifications

• Passionate about providing efficient service and meaningful experiences
• Strong interpersonal skills
• Attention to detail

Skills

• Customer service skills
• Problem-solving abilities
• Time management skills

Benefits

• Free room nights after 90 days
• Discounted and Friends & Family Room Rates upon hire
• Medical, Prescription, Dental and Vision Insurance
• 401K with company match
• Paid vacation, sick days, new child leave and personal day
• Paid Family Bonding Time and Adoption Assistance
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on shifts and responsibilities.