Part Time Front Office Agent

About the role

We invite you to join the world of luxury hospitality at Fairmont Sonoma Mission Inn & Spa as our new Front Office Agent.

Responsibilities

• Consistently offer professional, friendly, and engaging service
• Greet, welcome and farewell guests pleasantly and professionally
• Complete the registration process by accurately verifying, inputting, and retrieving information
• Promptly answer the telephone and respond to all guests inquiries with accurate information
• Be familiar with SMI, all the facilities and services offered
• Be timely, accurate and courteous during all interaction with guests
• Maintain current and correct posting of all charges
• Close guest accounts at time of checkout with assertion and satisfaction and in the event of dissatisfaction, negotiate compromise
• Be knowledgeable regarding all guestrooms and suites
• Do each Front Desk procedure accurately, consistently and completely
• Become familiar with daily events, times and locations within the hotel
• Become knowledgeable of hotel outlets and services offered to include hours of operation
• Work closely with bell staff to ensure smooth arrival and departure of guests
• Keep uniform neat and clean and be well groomed in accordance with SMI policy
• Be punctual and have excellent attendance
• Be safety conscious
• Took good care of hotel and guest property
• Perform cashier audit completely and accurately
• Adehere to cash activity and house bank agreement
• Handle guest requests inquiries and complaints in a pleasant, professional and accommodating manner
• Covering Royal Service Shifts as needed is required
• Perform other duties as assigned

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• Customer service experience a benefit
• Guest service skills, good communication skills, and memorization skills
• Computer knowledge
• Cash handling
• Strong Inner Personal Skills
• Ability to handle difficult/pressure situations calmly
• Cash Handling and basic accounting principles
• Strong guest service orientation
• Problem solving skills
• Multi-task orientated
• Excellent computer skills
• Projects positive, healthful and happy image
• High School Diploma or equivalent
• Experience with working with a diverse guest population
• Basic computer skills
• Cash handling experience
• Basic accounting principles
• High School level Mathematical skills

Skills

• Customer service experience
• Guest service skills
• Good communication skills
• Memorization skills
• Computer knowledge
• Cash handling
• Strong Inner Personal Skills
• Ability to handle difficult/pressure situations calmly
• Cash Handling and basic accounting principles
• Strong guest service orientation
• Problem solving skills
• Multi-task orientated
• Excellent computer skills
• Projects positive, healthful and happy image

Benefits

• Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
• Learning programs through our Academies
• Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs
• Vacation Benefits after 90 days
• 401k match at 100% of first 4% of contributions

Pay

Hourly rate of $27.00

Schedule

Not specified