Part Time Front Desk/Healthcare Coordinator

Key Responsibilities

• Act as a brand ambassador, well-versed in our history, services, brand standards, programs, and pricing.
• Manage first impressions, including greeting clients, providing site tours, answering phone calls, and responding to email requests.
• Ensure client preparedness for appointments by verifying insurance benefits, collecting co-payments, and updating records in electronic medical record (EMR) systems.
• Address client inquiries, feedback, and concerns promptly, escalating when necessary.
• Perform general administrative tasks such as data entry, scheduling, and document management (print/fax/scan).
• Promote additional services and products to enhance client engagement with the Performance Optimal Health model.
• Maintain a clean, organized, and welcoming workspace with attention to detail.
• Collaborate cross-functionally with all departments to ensure efficient operations and a high-quality client experience.
• Utilize and manage data in customer relationship management (CRM) and EMR systems (e.g., Optimis, Duxware) with accuracy.
• Communicate professionally with clients, clinical staff, and internal teams using Microsoft Teams and other channels

Requirements

• Exceptional customer service skills and a passion for client care.
• Strong organizational, analytical, multitasking, and communication abilities.
• Experience with Apple and Windows products, Microsoft Teams, and relevant software.
• Familiarity with EMR and CRM systems.
• Ability to manage multiple situations with poise and confidence.
• Self-starter with a strong work ethic and openness to new ideas.

Bonus Skills

• Associate degree in a related field.
• Experience with Mindbody Online, Prompt, or Duxware systems.
• Proficiency in calendar management and scheduling.