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Jobs · Administrative · California

Part-Time Front Desk Attendant

FirstService Residential · South Lake Tahoe, CA · 3 days ago
Administrative$20–$22/hrPart-time

About the role

The Part-Time Front Desk Associate is responsible for the daily activity at the front desk. Schedule: 20 hours/week; Saturday-Sunday 9am-3pm; Monday 8:30am-4:30pm. Compensation: $20-22/hr.

Job Responsibilities

  • Front Desk: Responsible for the daily overall functioning of the front desk to ensure that all members and guests are greeted with high-level customer service; including but not limited to a welcome and a smile.
  • Answer phones, offering high-level of customer service; route calls accurately and appropriately.
  • Issue amenity access cards, boat stickers, and parking permits for members, their tenants, and guests.
  • Assist with training current and new associates.
  • Coverage of tables, chairs, and decorations for social events or club activities.
  • Practice and adhere to FirstService Residential Global Service Standards.
  • Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
  • Perform or assist with any operations as required to maintain workflow and to meet schedules.
  • Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
  • Ensure all safety precautions are followed while performing the work.
  • Follow all policies and Standard Operating Procedures as instructed by Management.
  • Perform any range of special projects, tasks, and other related duties as assigned.

Skills & Qualifications

  • Must be able to work a flexible schedule.
  • Strong written and verbal communication skills.
  • Must be able to handle multiple tasks.
  • Strong attention to detail.
  • Must be able to work independently and prioritize daily workload.
  • Strong customer service skills.
  • Must be able to handle pressure and deadlines related to the job; and be able to respond to customers that may be upset.
  • Strong internal/external customer relation skills required with ability to communicate effectively with all levels of management, associates, members and other stakeholders.
  • Must be able to work various holidays and weekends.
  • Working knowledge of Microsoft Applications.

Education & Experience

  • High school diploma or equivalent.
  • 2 years customer service experience.

Physical Requirements & Working Environment

  • Must be able to lift 30 lbs.
  • Ability to lift, push and move equipment and furniture.
  • Ability to sit and stand for extended periods of time.
  • Talking and listening occur continuously in the process of communicating with clients, guests, supervisors, associates, and vendors.
  • Must be able to communicate both on the phone and in person in order to resolve issues related to the business.
  • Must have finger dexterity for typing/using a keyboard.
  • Ability to work with inside and outside environmental elements (noise, weather, etc.).
  • Hours over and above normal office hours will occur, including evenings, holidays, and some weekends.
  • Schedule is subject to change based on business needs.
  • Tools & Equipment Used: Office equipment; computers, printers, scanning, telephone, etc.

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer

All offers of employment with FirstService Residential are contingent upon a satisfactory background check. Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.

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