Part-Time Front Desk Agent – Extended Stay

About the Role

The Part-Time Front Desk Agent plays an important role in the day-to-day operations of one of our smaller extended-stay properties. This hands-on position serves as a primary point of contact for guests and is responsible for providing friendly, professional service while supporting daily front desk and property operations. Because this is a smaller property, the Front Desk Agent should be comfortable taking a hands-on approach and assisting with a variety of day-to-day operational needs as they arise.

Responsibilities

• Assist with guest check-ins and check-outs, managing reservations, processing payments, responding to guest questions and concerns, maintaining accurate records, and helping ensure the front desk and property remain welcoming and organized
• Handle all aspects of guest check-in and check-out procedures with precision and accuracy
• Manage reservations, cancellations, and modifications ensuring all records are meticulously maintained
• Handle cash transactions and always maintain a balanced cash drawer
• Ensure all guest requests and inquiries are addressed promptly and effectively
• Maintain a clean and organized front desk area, including stocking supplies and informational materials
• Support the day-to-day needs of the property beyond traditional front desk responsibilities as needed
• Maintain awareness of activity throughout the property and promptly communicate maintenance, safety, guest, or operational concerns to management
• Work independently during assigned shifts while following established company policies and procedures
• Communicate effectively with the General Manager, maintenance team, and other team members regarding guest and property needs
• Greet guests with a warm and friendly attitude, making them feel welcome and valued from the moment they arrive
• Anticipate guest needs and provide personalized recommendations and assistance to enhance their stay
• Handle guest complaints and concerns professionally and efficiently, striving to resolve issues to the guest's satisfaction
• Demonstrate empathy, patience, and resilience when dealing with challenging guests
• Go above and beyond to create memorable experiences that exceed guest expectations
• Remain calm and composed under pressure, maintaining professionalism and composure in challenging situations
• Exercise discretion and tact when addressing sensitive issues or difficult guests
• Collaborate with other team members to find solutions and ensure a positive outcome
• Follow established protocols and procedures for handling emergencies or security incidents

Qualifications

• High school diploma or equivalent
• Previous hotel front desk, hospitality, or customer-facing experience (highly preferred)
• Strong customer service and communication skills (verbal and written)
• Basic computer skills (email, data entry, Microsoft Office or Google Workspace)
• Familiarity with hotel property management systems (PMS) or similar software preferred
• Comfortable handling cash and credit card transactions
• Ability to multitask in a fast-paced environment
• Reliability and punctuality
• Ability to work a part-time schedule, which may include weekdays, evenings, weekends, and holidays based on property needs
• Ability to stand for extended periods
• Experience with social media marketing (highly preferred)
• Reliable transportation to and from the assigned property is required

Physical Requirements

• Regularly stand, walk, and move throughout the property for extended periods
• Sit, type, and work on a computer for prolonged periods as needed
• Occasionally lift, carry, push, or pull up to 25 pounds
• Bend, stoop, kneel, and reach when stocking supplies or assisting guests
• Communicate clearly and effectively in person and over the phone
• Work effectively in an environment with frequent interruptions and multiple priorities
• Respond quickly and appropriately to emergency or security situations
• Perform duties primarily indoors, with occasional movement throughout the property and surrounding areas as needed

Benefits

• Wellness program and e-learning platform for ongoing development