Part Time Front Desk Administrative Assistant

This is a Contract to Hire position based in Aurora, CO. The anticipated application deadline is Aug 5, 2026.

About the role

The Guest Relations/Patient Family Service Specialist provides high-level customer service support to patients, families, and visitors throughout facilities. This role supports the Patient and Family Experience while ensuring visitors are properly screened, approved, and guided to their destination.

Responsibilities

• Greet and direct patients, families, and visitors
• Perform visitor check-in and health screening processes
• Utilize the Visitor Management System to verify visitor status and issue visitor badges
• Access Epic to confirm visitor authorization
• Assist patients and families with wayfinding throughout the hospital
• Professionally de-escalate difficult situations involving patients, visitors, and family members
• Maintain the orderly and efficient operation of the hospital's Visitor Management Program
• Support a positive patient and family experience across the organization

Requirements

• One year of administrative or clerical experience in a customer service environment
• High School Diploma or Equivalent Education (a relevant Associate's or Bachelor's Degree may substitute for the required experience on a year-for-year basis)

Skills

• Strong customer service skills
• Experience handling difficult situations and de-escalation
• Ability to work effectively in a fast-paced environment
• Excellent communication and interpersonal skills
• Comfortable working in a hospital environment
• Strong conflict resolution and de-escalation abilities
• Able to multitask and remain organized in a fast-paced setting
• Experience working with patients, families, or visitors in healthcare or hospitality settings (preferred)

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the following benefits may be available for this temporary role:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Pay

The pay range for this position is $20.00 - $21.00/hr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Schedule

This is a fully onsite position in Aurora, CO.