Part-Time Fraud Risk Analyst I

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. We are dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!

About the role

This position is on-site at a branch location. At RCB Bank, every role plays a critical part in delivering exceptional service to our customers and communities. We are committed to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home.

All employees are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel.

Responsibilities

• Work all channels of fraud, ensuring customer notification and provisional credit (if applicable) are completed within regulatory timelines.
• Review fraud cases from multiple fraud software looking for anomalies, fraudulent items, or fraudulent patterns and notify the appropriate department for resolution.
• Complete thorough and accurate documentation associated with actions taken.
• Escalate significant patterns to management based on risk severity and potential for customer impact.
• Interact with various banking business line staff, information security, and customer support groups.
• Identify opportunities to take actions that reduce risk.
• Utilize appropriate methods and systems to manage accounts and control risk.

Requirements

• Minimum of one year of customer service experience.
• High school diploma or GED.
• In-depth understanding of Regulation E, Red Flags, and the dispute process.
• Ability to interpret data, identify and resolve exceptions, and escalate to management when necessary.
• Well-developed analytical and problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Thorough understanding of high-risk behaviors.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to work independently with general supervision in a fast-paced production environment.
• Desire to be involved in the community.

Qualifications

What might set you apart:

• Knowledge of Visa Risk Manager.
• Experience using MS Access.
• Previous banking or bookkeeping experience.

Working Conditions

Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:

• Office environment within a climate-controlled facility that can be high-traffic during peak service times.
• Frequent use of telephone, computer, and other office equipment.
• Typically seated at a personal desk for most of the day.
• Must work effectively as a member of a team and independently.
• Capable of working harmoniously with diverse personalities of co-workers, staff, and customers.
• Regular and reliable attendance with the ability to work varying hours.

Schedule

• Wednesday - Friday: typically 1-6pm
• Saturdays: 8am-4pm
• Sundays: 8am-12pm

Benefits

RCB Bank is committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs (subject to eligibility):

• Medical Plan
• Prescription Drug Plan
• Teladoc™
• Dental Plan
• Vision Plan
• Flexible Spending Accounts (Healthcare & Dependent Care)
• Life and AD&D Insurance
• Disability Plans
• Life Assistance Plan (EAP)
• Multiple Supplemental Plans
• Sick Leave
• Paid Federal Holidays
• Vacation and PTO
• 401(k)
• ESOP