Part-Time Food Server

Job Summary

About the role

Responsibilities

• Greets guests by name when known and occasionally seats guests and makes them feel welcome and special
• Anticipate guest needs and provide exceptional service throughout their visit
• Writes down food and beverage orders
• Collaborates with bartenders and other team members to deliver a seamless dining experience
• Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests
• Enters orders into computer system, expedites drink orders from bar and serves to guests; picks up food orders from kitchen area and serves to guests
• Performs routine server station work such as preparing toast, dressing salads, ladling soup for guest’s orders, etc.
• Delivers table set-ups with food order and clears away in a timely manner. Assists other servers and server assistants as necessary
• Clears and cleans tables and work area as needed
• Performs all side work as assigned
• Ensures breakdown of station at end of shift along with daily cleaning tasks
• Has complete knowledge of menu, prices, and drink recipes
• Wears proper attire in a neatly groomed fashion according to unit standards
• Takes responsibility for handling guest complaints, resolving with or without management assistance
• Prepares and delivers check to guest, processes guest payment for guest at the table and closes check in computer system in a timely manner
• Memorize and describe specials, promotions, and menu items to guests
• Up-sells and recommends additional menu items or drinks to enhance guest experience
• Actively promotes casino events and promotions
• Maintains awareness of guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines
• Gives guests a warm farewell when they are leaving

Qualifications

• 1-year previous food and beverage service experience including tray service
• Must be 21 years of age
• Required extensive knowledge of beers, wines, liquors, and drink recipes
• Required basic math skills including ability to count money and present correct change
• Preferred casino restaurant/bar experience
• Preferred knowledge of or familiarity with fine dining/steakhouse menus
• Must be able to initiate and engage in conversation in a professional and friendly manner
• Must possess excellent customer service and communication skills