Part Time Floor Leader - Hilldale-Madison Shopping Center

About the Role

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence.

Responsibilities

• Sales & Customer Experience:
  • Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and adjust shop floor structure to meet sales goals.
  • Lead by example in delivering a world-class customer experience, including product demonstrations.
  • Educate customers on Lush brand values and initiatives (e.g., Fighting Animal Testing, Ethical Buying, Naked Packaging).
• Team Involvement:
  • Train and coach Sales Ambassadors on sales techniques and product knowledge.
  • Foster a sense of belonging by promoting teamwork and valuing diverse contributions.
• Operational Excellence:
  • Manage cash handling, store opening/closing, and nightly deposits.
  • Maintain visual merchandising standards and support inventory tasks.
  • Ensure compliance with company policies and procedures.

Qualifications

• Required:
  • Minimum 1 year of experience in:
    • Customer service and sales
    • Cash handling and opening/closing procedures
    • Supervisory roles involving coaching and training
    • Problem-solving in customer service
  • Knowledge and passion for skincare, natural beauty, and ethical business
  • Flexible schedule (evenings, weekends, holidays)
• Preferred:
  • Experience with consultation-based customer service
  • Sales metrics analysis
  • Skincare or cosmetics industry experience
  • Cross-cultural collaboration and DEIB training
  • Fluency in Spanish, French, or other languages

Pay

$17.60 USD per hour

Location: Hilldale-Madison