Part Time Floor Leader - Fox River Mall

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. You’ll spend your day on the shop floor, leading and inspiring a team of sales associates to achieve and surpass their goals, fostering a culture of passion and positivity, and making the world a better place one soap at a time!

Responsibilities

• Sales & Customer Experience – Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, adjust shop‑floor structure, take ownership of results, and celebrate sales achievements.
• Customer Experience: Lead by example delivering world‑class service, product demonstrations, observing consultations, collaborating with the team, and exceeding daily sales goals to build a loyal customer base.
• Building the Brand: Educate customers on Lush brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging) through in‑store engagement, store parties, and community initiatives.
• Product Passion: Continuously deepen product knowledge and consistently make informed product recommendations for every need.
• Team Involvement – Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge, assess performance, seek feedback, and pursue growth.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication, listen to team perspectives, promote teamwork, and recognize each employee’s unique contributions.
• Operational Excellence – Cash Handling & Store Opening/Closing: Manage cash transactions, open/close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and make bank deposits as required.
• Time and Attendance: Model punctuality, monitor breaks, review daily communications, and ensure team preparedness.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the shopping experience and drive sales.
• Stock and Inventory: Train the team on inventory best practices, support management with inventory tasks, and adjust product displays using visual merchandising guidelines.
• Policies and Procedures: Support management in keeping the store compliant with opening/closing standards, product integrity, respectful workplace, and health & safety policies.

Qualifications

Required:

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem‑solving issues related to customer service in day‑to‑day operations.
• Experience in a fast‑paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Preferred:

• Experience with consultation‑based customer service models.
• Experience analyzing sales metrics.
• Experience working in skincare or cosmetics.
• Experience in cross‑cultural collaboration and DEIB or social‑justice training.
• Fluency in Spanish, French, or other languages.

Pay

$16.50 USD per hour.

Schedule

Part‑time, 20–29 hours per week. Flexible schedule required, including evenings, weekends, and holidays.