Part Time Event Inquiry Specialist

What You’ll Do

• Respond promptly to wedding and event inquiries via phone, email, and text
• Speak with couples and clients to understand their vision, preferences, and priorities
• Schedule venue tours and guide leads to the best-fit Landmark property based on style, size, location, and availability
• Actively recommend multiple Landmark venues when appropriate to increase tour bookings and help couples compare options
• Use internal systems to log communication and manage appointment schedules
• Follow up to ensure no lead falls through the cracks
• Collaborate with our sales teams to ensure smooth transitions after a tour is booked

What We’re Looking For

• 2+ years of experience in customer service, phone-based communication, or scheduling
• Strong phone presence, you enjoy connecting with people and can build rapport quickly
• Quick learner who can absorb venue details and pivot conversations based on client needs
• Comfortable managing multiple conversations and tasks at once in a fast-paced environment
• Experience with email, texting platforms, CRMs, or scheduling tools
• Self-motivated, detail-oriented, and comfortable working independently
• Bonus points for call center experience

Location & Schedule

• In-person at our by Landmark headquarters in Plainfield, NJ
• Opportunity for work from home on weekend shifts
• Weekend availability required (as most couples inquire during weekends)
• Must be available Monday-Friday during business hours for onsite training