Part Time Esthetician

About the role

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting. Drawing from Pittsburgh’s rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items.

Responsibilities

• Adhere to the Spa Policy & Standard Operating Procedures
• Perform facials and body treatments in a safe, professional and hygienic manner
• Act as an ambassador for the spa representing the values of the brand and Accor
• Maintain inventory of products to perform treatments in an orderly and neat fashion
• Maintain cleanliness standards of treatment rooms and facility
• Report for appointments on time, including adequate preparation time, and thoroughly review appointments before and after completing each service
• Always maintain a courteous, friendly and professional demeanor with guests/members
• Assist in upkeep of esthetician room and other areas of facility where possible
• Maintain appropriate tracking of guest medical forms and ensure each guest signs one prior to treatment
• Recognize arrivals of all VIP guests arriving in both the spa and hotel
• Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery
• Ensure guest preferences and special requests are accommodated to the best of the property’s and operation’s ability
• Ensure guest satisfaction at all times by assuring safety and guest service is always the spa’s first priority
• Perform regular treatments and facility audits to maintain brand standards
• Work to ensure the spa is receiving the highest ratings/scores for both VOG and LQA, and that guest satisfaction remains a constant priority
• Responsible for contributing to daily and monthly retail and/or treatment targets
• Support the rest of your colleagues when requested
• Maintain guest confidentiality at all times
• Deal with any guest complaints, comments or concerns with discretion and urgency
• Participate in daily/monthly communication meetings
• Lead by example in following all safety procedures and practices by the property
• Report any dysfunctional equipment, potential hazards or emergencies to management immediately
• Other duties as assigned

Qualifications

• Licensed Aesthetician in the state of Pennsylvania. All professional licenses are to be current
• Must be able to work nights, weekends and shift work
• Previous experience as an esthetician preferred
• Previous experience in a luxury health spa preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Benefits

• Competitive salary and flexible benefit plans
• Generous PTO allowances
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH